About the position
Meta is seeking a Product Operations Manager to join the Product Operations team. Our mission is to be the experts on functional quality to improve how product teams resolve user issues. Our vision is that every user interaction should work well. Those who join our team find joy in solving user issues and are advocates for the Meta community. We need influencers who can align our engineering customers and cross-functional partners to ensure the best possible experience for our platforms. If you like working with data and helping users, Product Operations is for you. We are looking for experienced professionals with data skills who can partner with cross-functional teams in complex, multi-platform efforts to improve the experience through data analysis and storytelling for the user at scale, while maintaining clarity of product vision and organizational awareness. You will be in charge of investigating and communicating the quality of Meta's products to engineering, product, design, and other cross-functional partners as reported by internal and external stakeholders. You will own the processes for collecting, generating, and triaging reported quality issues. Additionally, you will partner with product and engineering teams to implement cross-organization/cross-company process and tooling improvements focused on driving developer efficiency, resolution of issues, and improved product quality.
Responsibilities
- Investigate and communicate the quality of Meta's products to engineering, product, design, and other cross-functional partners.
- Own the processes for collecting, generating, and triaging reported quality issues.
- Partner with product and engineering teams to implement cross-organization/cross-company process and tooling improvements.
- Use data analysis and storytelling to improve user experience at scale.
Requirements
- Currently has, or is in the process of obtaining a Bachelor's degree in a directly related field, or equivalent practical experience.
- 2+ years of related strategy, operations, consulting, or data analyst experience.
- Experience in pivoting quickly and adapting to business needs while communicating and informing a team of shifting priorities.
- Analytical experience using data to tell a story and influence product direction using intermediate to advanced SQL.
- Experience interacting with and influencing multiple cross-functional stakeholders and management.
- Proactive problem solver with experience breaking down ambiguous issues into component parts to develop solutions.
- Experience working with global/remote teams.
- Moderate leadership and personnel management experience.
