About the position
The Product Owner is responsible for system configuration and administration, continuous improvement of workflows and deliverables, and ongoing training materials with the goal of maximizing effectiveness and efficiency. This role will take an end-to-end approach ensuring all key stakeholders are engaged in process decisions to avoid adverse impacts on any team(s). Continuous improvement objectives include simplify, standardize, eliminate, combine, automate, relocate, & measure tasks as identified in the company’s operating model.
Responsibilities
- Collaboration with key stakeholders including yet not limited to IT, Data Governance/Business Intelligence, Marketing, Training
- Engagement of subject matter experts across Divisions and Product Specialists to inform continuous improvement opportunities
- Continuous improvement of workflows & standard operating procedures driving effectiveness and efficiency
- Development of consistent Novatae branded agent & carrier deliverables tailored to business needs
- Maximization of current technology tools within our processes
- Identification of additional technology to drive greater efficiencies
- Collaboration with IT on security assessment and cost
- Support COO and key stakeholders to assess ROI
- Embed key measurements within processes as identified by key stakeholders and in collaboration with Data Governance
- System configuration as required and management of User Acceptance Testing (UAT)
- Development and maintenance of process maps across the value chain representing roles & responsibilities, templates, compliance requirements, key data elements, & key activities to support measurements
- Development of quick reference guides intended to simplify more complex processes
- Support training team in the development and delivery of training materials that are aligned to process maps (e.g., hands-on, virtual, video, standard operating procedures)
- Maintain a complete view of current and future projects
Requirements
- 5 - 10 years’ experience with a Wholesale Insurance Brokerage or MGA
- Advanced Microsoft Office (Excel, Word, Power Point, Outlook)
- Dyad ALIS agency management system experience preferred
- Critical thinking, analytical, and problem-solving skills
- Excellent verbal and written communication skills
- Ability to multi-task and work under pressure and thrive in a fast-paced results-oriented environment
- Well organized and detail oriented; ability to manage multiple projects with competing deadlines
- Organized self-starter attitude and ability to work independently and as part of a team
- Proven experience in a Product Owner role
- Strong knowledge of workflow optimization, process improvement, and technology integration
- Excellent project management skills, with the ability to coordinate cross-functional teams and manage multiple priorities
- Strong communication and collaboration skills, with the ability to engage stakeholders at all levels
