Product Owner - Hybrid Denver, CO

$100,000 - $125,000/Yr

Gridx - Denver, CO

Full-time - Mid Level

Denver, CO

Publishing Industries

About the position

GridX, Inc. is seeking an experienced Product Owner to drive the development and evolution of a strategic product aimed at enhancing utility customer support teams. This role involves collaborating with stakeholders to gather requirements, leading agile development processes, and ensuring high-quality product releases. The Product Owner will engage with clients to understand their needs and represent their voice throughout the development process, ultimately contributing to the success of GridX's innovative analytics solutions for energy transformation.

Responsibilities

• Work with stakeholders to gather, refine, and document detailed product requirements based on an understanding of the product vision, clients needs, and the desired end-user experience
• Translate problem statements and user stories into detailed UX success metrics and requirements for engineering
• Organize requirements into clear epics, user stories, and acceptance criteria with appropriate technical details that guide the development team
• Align priorities to the product roadmap, experience strategy, and unmet customer needs
• Lead sprint planning sessions, set sprint goals, and ensure the development team is aligned with the scope and priorities
• Lead regular syncs with designers, developers, and data science teams to support delivery, address technical questions, prioritize work across features and bug fixes, and regularly groom the backlog
• Facilitate daily stand-ups, sprint reviews, and retrospectives, proactively addressing roadblocks and resolving team queries to achieve sprint and release objectives
• Ensure high quality production releases by performing QA testing, adhering to launch requirements, and seeking continuous improvements to processes
• Engage with clients and end-users as needed to understand pain points, requirements, collect user feedback, validate and/or help resolve technical issues
• Represent the voice of your clients and end-users throughout development process to bolster business context and empathy
• Drive adoption and use of your product/s by working with cross-functional teammates to create and publish support documentation, communicate releases, and promote the value of products and improvements when they go to market
• Be an influential and authoritative product expert for internal stakeholders on the status of new feature development, open and resolved issues, and communicate progress and challenges to executive audiences
• Develop and monitor key performance indicators (KPIs), analyze internal usage data, and help prototype new features to drive continuous improvement

Requirements

• 5+ years experience in a Product Manager or Product Owner role with a proven track record of successfully shipping new products, and improving existing products
• 5+ years experience working with CSR or CRM products/solutions
• 5+ years experience building SaaS products in an agile development environment
• Strong written and verbal communication skills
• Ability to create visual diagrams and/or low fidelity mockups
• Experience with agile tools (like Jira, Confluence or similar) and methodologies
• Aptitude for technical problem solving and ability to understand technical challenges
• Willingness to work with an international team across time zones if/when needed
• Proficiency in Microsoft and Google Application suites

Nice-to-haves

• Additional experience working as a CS rep, Account or Portfolio manager
• Experience building software products in the energy space
• Experience working with utilities
• Expertise building data and/or analytics products
• Experience working at a start-up company
• Ability to use SQL and/or other means to perform data-driven analysis
• Proven ability to be effective working in a dynamic, fast paced environment
• Ability to handle ambiguity and be a self-directed problem solver
• An eye for detail and a demonstrated obsession with building great user experience

Benefits

• Flexible PTO
• Excellent Medical, Dental and Vision Insurance
• 401k Match
• Stock Options
• Parental Leave