Product Owner I

About the position

FourLeaf Federal Credit Union has a commitment to excellence and the highest standards of member service. Our values and beliefs are critical to the success and growth of the business and they were all created with a unique cultural foundation.

Responsibilities

• Develop a deep understanding of current and future needs of stakeholders for their digital products.
• Collaborate with the team and stakeholders to create a product roadmap.
• Lead the product vision and be an advocate for the product to leadership and the stakeholders to ensure the end-to-end delivery of desired product.
• Capture, summarize and organize stakeholder needs and goals in clear and concise themes, epics, and user stories in a product backlog through research, interviews, strategic goal setting and product guides.
• Ability to tell a clear story, create personas to provide the clear vision of the product, including acceptance criteria and definition of done to each increment of a product.
• Identify and map out project dependencies to inform the necessary sequence of development.
• Demonstrated understanding of and experience using Agile processes and methodologies.
• Understand their critical role and participation within team ceremonies to ensure product vision is communicated and understood.
• Accountable for defining user stories (requirements) and participating in scrum team meetings to ensure delivery of product enhancements.
• Acts as liaison and primary communicator between stakeholders and development team members making sure there is buy-in from stakeholders on all major decisions and strategies as well as clear instructions and deliverables for the developers.
• Must partner with contact center, deposit operations, MX, Technology, and other relevant areas on process and monitoring results and recommendations.
• Responsible for managing third party and vendor relationships and accountability on deliverables.
• Resolve conflicts and problem solve within the team, vendors and collaborating areas.
• Ability to plan for future work while maintaining the current delivery with rapidly changing priorities.
• Drive product development by conducting market research, understanding consumer behavior, aid in the creation of journey maps and assess the competitive landscape.
• Build, test and maintain FourLeaf digital acquisitions and banking platforms.
• Responsible for strategies and implementation of tools and processes to mitigate fraud and ensure compliance with Customer Identification Programs.
• Introduce technology, reports and processes that will support the prevention of fraudulent activity.

Benefits

• medical coverage
• dental coverage
• vision coverage
• 401K plan with employer match
• reimbursement programs
• wellness programs
• annual performance-based bonus