Product Planning Program Manager

About the position

This role is responsible for conceptualizing, developing and maintaining a brand-new planning and program management system encompassing new builds, hotel refurbishments and port destinations. This includes creating and maintaining tools to support decision making, resource allocations, consulting with key project stakeholders, recommending actions, and ensuring that projects are completed on time/on budget while meeting measurable goals.

Responsibilities

• Create and maintain tools independently in a digital platform for the purposes of managing large, complex processes in a fast-paced environment encompassing, planning, responsibility assignment, timelines, budgets, approvals, commitment and milestone tracking.
• Provide weekly / monthly status reports and dashboards. Develop from scratch and regularly update as needed. Provide regular updates to stakeholders and senior levels of executive leadership on Brand Experience and Product Development workstreams.
• Partner with Shipboard Operations Analytics to analyze qualitative and quantitative data from Carnival databases and other sources to generate useful metrics as needed.
• Manage cross-functional teams. Ensure that there is a clear understanding of who is doing what across stakeholders from various departments that are participating in product development including clear expectations of accountability, responsibility and deadlines for all workstreams - Follow up with stakeholders as needed to identify and alleviate bottlenecks.
• Lead onboarding and manage business relationships with key partners including brand and project orientations, vendor set-up, contracting and deliverable, payment and budget tracking.
• Create and maintain a system and process for identifying, prioritizing, tracking and evaluating innovative concepts from various sources including shipboard and shoreside team members, market research and consumer insights.
• Build and maintain shared workspaces and team sites to foster efficient collaboration.

Requirements

• Bachelors in Business Management, Operations Management, Industrial Engineering, Finance, IT, Consulting, or related fields
• 5 + years of experience program management, project management, product development or operations having to manage multiple large projects through a digital platform

Nice-to-haves

• Experience with MS Project or equivalent.
• Proficiency in Microsoft Office, advanced in Excel, Project, Visio and PowerPoint.
• Requires regular use of collaborative and communication platforms such as Microsoft Teams, SharePoint.
• Strong analytical, verbal, written and presentation skills. Ability to interpret data, formulate business questions and make recommendations.
• Understanding of the complete ecosystem that makes up a guest experience including the operational requirements needed to support it.
• Ability to build strong relationships and solicit cooperation from individuals in a variety of roles making up a cross-functional team needed to take a project from vision to reality.
• Must take initiative, demonstrate ownership, work with minimum supervision, multi-task and balance numerous evolving priorities; strong organizational skills and agility are critical.
• General understanding of how to read architectural drawings, material specifications and/or take measurements on drawings using programs on AutoCAD or PDF based programs such as BlueBeam Revu.

Benefits

• Cost-effective medical, dental and vision plans
• Employee Assistance Program and other mental health resources
• Company paid term life insurance and disability coverage
• 401(k) plan that includes a company match
• Employee Stock Purchase plan
• Days off for 8 company-wide holidays, plus 2 additional floating holidays
• Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.
• Sick Time - All full-time employees receive 80 hours of sick time each year.
• Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
• Personal and professional learning and development resources including tuition reimbursement
• On-site Fitness center at our Miami campus