Product Solutions Manager - Healthcare Payments - Vice President

About the position

Leverage your problem-solving skills to thrive in a fast-paced environment and drive customer-centric strategies. As a leader in solutioning, collaborate closely with the Sales teams to deliver tailor-made product solutions that meet clients' needs. As a Product Solutions Manager in Healthcare Payments Strategic Partnerships you are an integral part of a team that defines and configures complex solutions for key client relationships and prospect opportunities in partnership with Sales. You are responsible for acting as the voice of the customer by understanding their needs and communicating feedback to the Product teams.

Responsibilities

• Leads solutioning and the adoption of existing and upcoming client-facing products and capabilities while defining and configuring optimal solutions that address clients' needs and objectives
• Serves as a subject matter expert on a defined set of products and capabilities with a deep understanding of our clients' needs and current industry trends
• Supports Sales in pricing, pipeline planning, account planning, and upskilling the team on product knowledge by collaborating on training and collateral materials
• Engages with client teams to better understand pain points and refine solutions while regularly communicating critical client feedback to Product teams to inform the strategic product roadmap
• Leverages extensive knowledge of products and solutions to manage and grow Healthcare Payments ISV relationships
• Leverages your technical integrations knowledge to work cross functionally to develop effective go to market and commercialization strategies
• Develop C-Suite and Key Electronic Health Record contact relationships to grow portfolio revenue and manage attrition risk
• Work cross functionally across stakeholders to deliver seamless Electronic Health Record and end client user experiences
• Negotiate contracts with support of legal and communicate effectively to Electronic Health Record partnerships
• Manage Risk in compliance with firm's Third Party Intermediary controls

Requirements

• 5+ years of experience or equivalent expertise in problem-solving across multiple teams and a cluster of products
• Extensive experience working in a sales cycle and engaging with clients on a regular basis
• Experience modifying preconfigured solutions to meet complex problems
• Demonstrated prior experience working in a highly matrixed and complex organization
• Healthcare / Revenue Cycle Management / Payments Experience
• Strong Executive Presence and Public Speaking Skills

Nice-to-haves

• Healthcare Partnerships experience
• Knowledge of APIs and Banking as a Service concepts
• Previous payments / banking experience