Sonic Automotiveposted 2 days ago
$3,500 - $3,900/Yr
Full-time • Entry Level
Denver, CO

About the position

At BMW of Denver, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. The Product Specialist (Genius) position provides a pressure-free ownership experience, helping guests better understand the operation, benefits, and value of BMW innovations and engineering advantages.

Responsibilities

  • Provides a pressure-free ownership experience.
  • Assesses customer knowledge and priorities to personalize the ownership experience.
  • Explains and demonstrates vehicle features and technologies, focusing on customer comfort level and retention.
  • Acquires and maintains total product knowledge on all vehicles and understands competitors' vehicle features and benefits.
  • Keeps abreast of new products, features, accessories, etc., and their benefits to clients.
  • Follows up with customers within one to two weeks after delivery to answer questions or conduct additional clinics to teach other feature operations.
  • Directs customers to additional information resources.
  • Visits the customer lounge to introduce services and share valuable vehicle technology insights with customers.
  • Trains the sales and service staff on key technologies and how to best explain and demonstrate them to a customer.
  • Conducts new owner clinics.
  • Answers product questions on the telephone and during walk-ins.
  • Troubleshoots vehicle technology features.

Requirements

  • Previous customer-facing service experience.
  • Excellent interpersonal skills.
  • A passion for understanding and showcasing the technical aspect of automobiles.
  • Goal-driven to meet and exceed store appointment goals.
  • Strong organizational and time management skills.
  • All applicants must be authorized to work in the USA.
  • All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Benefits

  • Medical, dental, vision insurance
  • 401k with company match
  • Paid Time Off accrual
  • Employee discounts for purchasing and leasing cars
  • Opportunities for career advancement within a Fortune 500 company.
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