Product Support Representative III

About the position

As a Product Support Representative III, you will work with clients to provide in-depth electronic fund transfer (EFT) support to ensure the quality and utilization of FIS software products in satisfying client needs. You will respond to incoming inquiries to resolve customer concerns raised during installation, operation, maintenance, and product applications.

Responsibilities

• Address customer inquiries and resolve support issues, such as address changes, processing orders, warranty, or billing and payment updates.
• Provide in-depth electronic fund transfer (EFT) support and research client issues.
• Troubleshoot software and/or equipment problems and recommend corrective action.
• Document customer information and recurring technical issues to support product quality programs and product development.
• May contribute to implementation and/or program improvement initiatives.

Requirements

• Bachelor's degree in business, finance, or related discipline, or the equivalent combination of education, training, or work experience.
• Typically, 4 or more years of demonstrated experience in customer service and/or problem resolution with technical and banking products.
• Capable of researching electronic fund transfer (EFT) issues and documenting/reporting resolution.
• Knowledge of business analysis and financial implementations.
• Strong problem-solving skills with a professional comfort level of communicating with all levels of an audience, including clients, colleagues, and executives.

Nice-to-haves

• Direct work experience with electronic fund transfers (EFTs).
• Knowledge of FIS products and systems.
• Prior banking or merchant experience.

Benefits

• A voice in the future of fintech.
• Always-on learning and development.
• Collaborative work environment.
• Opportunities to give back.
• Competitive salary and benefits.