Product Support Specialist

About the position

Provide in depth knowledge and support to various internal product and sales teams.

Responsibilities

• Work collaboratively with the Product Support team to ensure that all incoming customer/sales requests are reviewed and resolved or passed to the appropriate group.
• Resolve intermediate to difficult problems, while collaborating with more senior level employees on more complex problems/crosses.
• Accurately cross-reference and/or research external brands to identify corresponding Medline products.
• Identify and report training deficiencies to Product Manager or Senior Product Support Specialist.
• Access gaps in product offerings and work with the relevant product manager to set-up new vendors and items.
• Report product issues/concerns.
• Report deficiencies and coordinate with the relevant Product Manager or Senior Product Support Specialist to discuss the set-up of new vendors and items.
• Provide administrative support and respond to sales rep questions as needed.

Requirements

• High school diploma or equivalent.
• At least 1 year customer service experience.
• Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).

Nice-to-haves

• Bachelor’s degree.
• Previous healthcare experience.

Benefits

• Health insurance
• Life and disability insurance
• 401(k) contributions
• Paid time off
• Access to the Employee Assistance Program
• Access to Employee Resource Groups
• Access to the Employee Service Corp