PRODUCTION ADMINISTRATOR

Industrial Electric Mfg - Jacksonville, FL

Full-time - Mid Level

Jacksonville, FL

Professional, Scientific, and Technical Services

About the position

The Program Administrator is a professional customer-facing role responsible for overseeing schedule management and ensuring the successful fulfillment of Switchgear deliverables to customer construction sites across North America. This position emphasizes excellent customer service and relationship-building skills, as the Program Administrator acts as the representative for multiple remote construction sites requiring equipment and commissioning support.

Responsibilities

• Build relationships with construction managers, general contractors, and electrical subcontractors to ensure equipment and resources are available to support site schedules.
• Remotely participate in weekly/daily site planning and commissioning calls; disseminate information and contribute status information, including written updates.
• Reconcile customer demand forecast spreadsheet with site requested on-site dates.
• Update customer portal with expected and actual delivery dates.
• Act as a liaison for schedule change requests received via customer portal.
• Compile site information and receiving requirements as a shared resource and process change orders with delivery details for release to shipping.
• Collaborate with key stakeholders and team members; keep them appraised of schedule fluctuations, timelines, and potential risks.
• Update and highlight site activities impacting field service forecast demands, submit field service requests, and work closely with internal departments.
• Enter orders from finished goods inventory and/or 3PL warehousing to customer sites.

Requirements

• Post-secondary education, preferably in Construction or Business Administration.
• A minimum of 3-5 years of work experience in a successful administrator/coordinator type role in a busy/fast-paced environment, with special consideration given to the manufacturing or construction industry.
• Advanced Excel skills are essential.
• Proficiency in Outlook and Word and general database experience is required.
• Critical thinking, problem solving, and ability to manage conflicting priorities.
• Excellent attention to detail and proven organizational ability.

Nice-to-haves

• Flexible and outgoing/service-oriented personality.