Production Support Software Engineer II--Java, cloud, workflow

Truist Financial - Charlotte, NC

Full-time - Mid Level

Charlotte, NC

Credit Intermediation and Related Activities

About the position

This position is for a Software Engineer on a Production Support team. The candidate will become a subject matter expert on the Truist Digital Commerce platform. The role involves leading triage efforts to resolve production incidents, performing system integration support for all project work, and becoming an expert on monitoring and analysis tools such as Dynatrace and Splunk. The engineer will consult and partner with Delivery and Business owners to understand the end goal and offer solutions and recommendations during all stages of the system lifecycle. The position requires delivering technically complex solutions and participating in and supporting release deployments and production fixes on-and-off hours, including some night and weekend deployments.

Responsibilities

• Develop customized coding, software integration, perform analysis, configure solutions, using tools specific to the project or the area.
• Lead and participate in the development, testing, implementation, maintenance, and support of highly complex solutions in adherence to company standards, including robust unit testing and support for subsequent release testing.
• Build non-functional monitoring capabilities and provide escalated support for highly complex applications in production.
• Build in and maintain security controls and monitoring in support of company standards.
• Typically lead moderately complex projects and participate in larger, more complex initiatives.
• Solve complex technical and operational problems. Act as a resource for teammates with less experience.
• May oversee the work of a small team.
• In an Agile environment, responsible for delivering high quality working software and automating manual/reusable tasks working directly with the business from the beginning of the design work.
• Leverage continuous engineering practices to deliver business value regarding effectiveness of the design.
• Actively participate in refining user stories.
• Responsible for design, developing, and maintaining automated unit testing, and supporting integration and functional testing.
• Responsible for providing automated monitoring capabilities, providing warranty support, and providing knowledge transfer to production support.

Requirements

• Bachelor's Degree and four to seven years of experience or equivalent education and software engineering training or experience.
• In-depth knowledge in information systems and ability to identify, apply, and implement IT best practices.
• Understanding of key business processes and competitive strategies related to the IT function.
• Ability to plan and manage projects and solve complex problems by applying best practices.
• Ability to provide direction and mentor less experienced teammates. Ability to interpret and convey complex, difficult, or sensitive information.

Nice-to-haves

• College degree in Computer Science, math or related field of study.
• Bachelor's degree in computer science, computer engineering or related degree and eight years of experience or an equivalent combination of education and work experience.
• Knowledge of specific applications, technology platforms, programming languages, systems, or business segments.
• Banking or financial services experience. Knowledge of one or more of the following: Solid foundation in data structures, algorithms, and software design with strong analytical and debugging skills.
• Professional experience building high-quality apps or services from the ground up and scaling at an enterprise level.
• Experience with Open Source tools and frameworks.
• Experience with cloud technologies, such as AWS, Azure, or GCP.
• Strong understanding of SOA and/or Open API methodologies and service architectures.
• Experience using web servers, application containers, caching technologies.
• Solid knowledge of relational database design and development (SQL, stored procedures, data modeling).
• Experience with messaging systems (i.e., MQ and JMS).
• Experience with build tools, such as Git, Maven, and Jenkins. Proven ability to write comprehensive unit and integration tests.
• Digital Production support experience, with proven success related to Production stability.
• Knowledge and experience with Camunda or other workflow software.
• Strong problem-solving skills.
• Expertise in Java software coding and maintenance.

Benefits

• Medical, dental, vision, life insurance, disability, accidental death and dismemberment.
• Tax-preferred savings accounts.
• 401k plan.
• No less than 10 days of vacation during the first year of employment.
• 10 sick days.
• Paid holidays.
• Defined benefit pension plan, restricted stock units, and/or a deferred compensation plan may be available.