Registration Representative I - Switchboard Operator

Foundation Health - Fairbanks, AK

Full-time - Entry Level

Fairbanks, AK

101-250 employees

Ambulatory Health Care Services

About the position

The position involves greeting patients and families, conducting patient registration, and obtaining financial reimbursement and insurance information at Fairbanks Memorial Hospital. The role focuses on optimizing collection efforts, ensuring compliance, and resolving issues to facilitate point-of-service decisions. Financial counseling is provided when necessary, and the position requires explaining and obtaining signatures on various registration and legal forms.

Responsibilities

• Performs pre-registration/registration processes, verifies insurance coverage and obtains authorizations and notifications.
• Calculates patient liability according to verification of insurance benefits, collects deposits and copayments.
• Accurately and completely documents all information into the patient records system to ensure maximum reimbursement.
• Obtains all necessary signatures and documentation required by the patient's insurance plan.
• Conducts patient visits for bedside registration to expedite the completion of the patient registration as assigned.
• Provides financial counseling to patients and their families.
• Explains FHP financial policies and provides information on available resources and alternative payment arrangements.
• Assists patients and their families in completing financial assistance paperwork when appropriate.
• Acts as a liaison between the patient, billing department, and payor to enhance account receivables performance and resolve outstanding issues.
• Communicates with physicians, clinical and hospital staff, nursing, and Health Information Management Services to resolve outstanding issues and/or patient concerns.
• Works to meet the patients' needs in financial services and meets or exceeds productivity standards.
• Completes daily assignments and maintains accurate production logs and records.
• Identifies opportunities to improve work processes and practices good work group dynamics.
• Provides a variety of patient services and financial services tasks, including transporting patients and training new staff.

Requirements

• High school diploma/GED or equivalent working knowledge.
• Excellent customer service skills and knowledge as normally acquired with one (1) or more years of related work experience.
• Ability to manage multiple tasks simultaneously between heavy phone volume, multiple computer systems, and frequent interruptions with minimal supervision.
• Excellent interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
• Ability to handle ongoing face-to-face contact with patients and staff in a busy medical office environment.
• Strong knowledge in the use of common office software, word processing, spreadsheet, and database software.

Nice-to-haves

• Medical terminology experience is preferred.
• Prior experience with hospital registration and prior authorizations is preferred.
• Notary license and experience preferred.
• Additional related education and/or experience preferred.

Benefits

• Competitive salary
• Health insurance
• Retirement savings plan
• Paid time off
• Professional development opportunities