Registration Specialist - Emergency Care Center

About the position

The Registration Specialist is responsible for greeting visitors/arriving customers, providing directions, and escorting customers and families to their destinations, as time permits. Concurrently the Registration Specialist is also responsible for accurately registering customers into the hospital system. Ensures customers are correctly identified and all appropriate information is recorded by obtaining and verifying customer identification, demographic and insurance information. Actively and consistently demonstrates the mission, vision, values and guiding principles of Maple Grove Hospital.

Responsibilities

• Greet visitors and arriving customers.
• Provide directions and escort customers and families to their destinations.
• Accurately register customers into the hospital system.
• Obtain and verify customer identification, demographic and insurance information.
• Demonstrate the mission, vision, values and guiding principles of Maple Grove Hospital.

Requirements

• High school diploma or equivalent.
• 6+ months clerical and/or customer service experience in a hospital, clinic or physician's office.
• 1+ years' scheduling or registration experience in a hospital, clinic, or physician's office preferred.
• Strong knowledge of medical terminology.
• Strong problem solving and critical thinking skills.
• Ability to handle stressful situations and maintain composure in presence of customers, families, guests, and team members.
• Effective planning, organizational and detail-oriented skills.
• Solid PC skills to include MS applications, Internet, etc.
• Strong communication skills with demonstrated ability to express ideas and information clearly and concisely.
• Demonstrated ability to deal with conflict in a positive manner.
• Ability to maintain quality, safety, and infection control standards.
• Must be able to read, write and speak effectively in English.

Nice-to-haves

• 1+ years' scheduling or registration experience in a hospital, clinic, or physician's office preferred.

Benefits

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit eligible team members