Reservation Agent - Aspen Hospitality

About the position

The Reservation Agent provides timely and accurate service to potential guests making reservation inquiries for the Limelight Aspen, Limelight Ketchum, Limelight Snowmass, Limelight Denver, Limelight Boulder, Limelight Mammoth, The Little Nell Hotel, and Residences at The Little Nell. This role serves as a highly motivated team member ensuring guest inquiries and sales leads are answered in appropriate fashion for the department as a whole. This position reports to the Director of Reservation Sales. This position is hybrid and can be either based out of our Reservations office in Basalt, CO or our Corporate office in Denver, CO.

Responsibilities

• Answer inbound guest calls providing expert advice and exemplary guest service
• Demonstrate a highly professional manner and provide the highest quality of guest service
• Assist in completing the daily functions of the reservation’s office based on workload and business volumes
• Use available resources to research various reservation situations and guest issues
• Qualify callers by asking questions regarding the desires they have for their lodging
• Close the caller by asking for the booking at the appropriate moment in the call, or obtain the caller’s name, address, and phone number for follow-up efforts
• Close sales and communicate guest needs to elevate guest experience beyond expectation
• Email confirmations and information regarding reservations made, or information requested
• Respond to all inquiries (email or phone message) within 24 hours
• Maximize occupancy by monitoring availability and placing new reservations adjacent to existing reservations
• Achieve and maintain Forbes Five-Star; Five-Diamond reservation standards
• Make Manager aware of guest’s comments and complaints immediately for resolution
• Complete tasks and projects delegated by your supervisor and assist other departments as business volumes and staff level demand
• Other duties as assigned

Requirements

• Previous hotel reservation experience preferred, phone sales experience a plus
• Two-year college degree preferred

Nice-to-haves

• Ability to create an environment of trust
• Ability to multitask, prioritize, and delegate
• Competent with computer programs such as Microsoft Office
• Ability to work with people of all levels with professional presentation
• Familiar with all policies and procedures for the Reservation Department
• Ability to foster teamwork and collaboration among various departments
• Ability to maintain composure in stressful situations
• Willingness and ability to accept and apply feedback
• Proven ability to make sound decisions
• Ability to manage workload with a high degree of independence
• Ability to foster a high level of collaboration across all levels of the organization
• Ability to travel to all hotel property locations and the main Reservations office for training as required

Benefits

• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks