Retail Cosmetics Brand Expert - Laura Mercier, Palm Desert - Full Time

About the position

As a Beauty Brand Expert, you are responsible for driving your brands’ sales and service in Macy’s Beauty department. You inspire teamwork to achieve goals and elevate the customer experience as a brand authority and consistent role model. Both a product educator and beauty enthusiast, you specialize in making our customers feel beautiful and confident. The training you receive on our products, technology, trends, and techniques allows you to create customized beauty regimens and gorgeous new looks from the hottest brands Macy’s has to offer.

Responsibilities

• Inspire teamwork to reach sales goals and elevate the customer experience
• Recruit, train, coach, motivate, and develop associates on policies, procedures, product knowledge, and team/individual productivity goals
• Establish a strong rapport and foster customer loyalty by demonstrating expertise in our products and services, while simultaneously promoting brand loyalty through engaging customers in our rewards program
• Understand how to drive sales through brand training, events, and strategies
• Use our clientele program to build relationships with customers, meet sales goals, and share promotions and product launches
• Communicate with vendors and store leadership to execute company and store-based events to achieve sales goals
• Analyze business performance and create strategies to exceed daily, weekly, monthly, seasonal, and annual goals
• Lead product demonstrations and peer-to-peer training
• Merchandise new receipts, process damages, testers and select merchandise to return to vendors
• Adhere to hygiene standards and asset protection control and compliance procedures
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Requirements

• Demonstrated ability to lead a team effectively, providing guidance, support, and coaching to drive performance and engagement.
• Proficiency in vendor line and beauty trends serving as a knowledgeable resource in this area.
• Capability to utilize metrics and analyze detailed reporting to develop action plans for achieving sales goals.
• Strong communication skills, both written and verbal, to facilitate open and continuous communication within the team and across functional lines.
• Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
• Ability to think creatively, strategically, and technically to address business challenges and opportunities.
• Careful attention to detail in handling daily tasks, examining reports and making sure business goals are met.
• Partnership with the Prestige and total Beauty team to drive line sales and deliver the customer experience.

Nice-to-haves

• 1 to 2 years of relevant work experience
• Enthusiastic about the beauty industry and have the skills to provide outstanding customer service
• Possess a passion and a business-minded attitude to succeed in a performance-based work environment
• Able to resolve customer problems in a constructive and forward-looking manner
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match to invest in your future
• Paid time off and eight paid holidays
• Continuous learning and leadership development
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice