About the position
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. We believe in creating a welcoming environment where both customers and team members feel valued. As a Retail Sales Associate, also known as a Generalist colleague, the Macy’s shopper is your highest priority. Your close attention to customer preferences and the expertise you develop in Macy’s merchandise and services will let you create exceptional experiences for every customer you encounter. You'll make every customer feel welcome by greeting them with a smile and offering your help whenever needed. As you help your team meet their sales goals through delivering consistently superior service, your positive, welcoming presence will be felt throughout your area. From the sales floor to the fitting rooms to product presentations, you will be part of a fun, inclusive team that rises to every challenge.
Responsibilities
- Prioritize the customer by greeting them with a warm smile and engaging in genuine conversation.
- Ask thoughtful questions to understand customer needs and suggest products that resonate with them.
- Present options and solutions that enhance the customer’s purchase.
- Close out the customer’s shopping journey with enthusiasm, celebrating their purchases.
- Master Macy’s products, services, and loyalty programs to provide expert guidance.
- Maintain a visually appealing shopping environment by upholding merchandise standards.
Requirements
- Good understanding of the products you are selling and be able to give expert guidance to customers.
- Engage with customers virtually, by phone, and in person, ensuring clear, helpful, and genuine interactions.
- Ability to build relationships with customers and achieve sales goals.
- Effectively use point-of-sale technology and digital tools.
- Self-driven to keep up with product knowledge and trends.
- Create a welcoming, friendly environment for customers and colleagues.
- Work seamlessly with colleagues at all levels and across departments.
Nice-to-haves
- Flexible availability, including days, evenings, weekends and holidays.
- Enjoy meeting people and are able to communicate and share information.
- Resourceful and eager to start a new venture and can adapt to changing priorities.
- Ability to handle electronic devices.
Benefits
- Comprehensive health and wellness coverage.
- 401(k) match to invest in your future.
- Paid time off and eight paid holidays.
- Continuous learning and leadership development.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal/financial advice.
