About the position
The role is responsible for selling, fitting and dispensing eyewear to customers. Meets National Vision's sales and company objectives. Adheres to National Vision’s Code of Conduct to ensure professional and productive environment for associates. Works to bring National Vision’s Mission, Vision, and Values to life by fostering an inclusive and respectful environment for associates and customers. Assists with dispensing eyeglasses and contact lenses to customers, as permitted by state law. Performs insertion and removal training of contact lenses to customers, as permitted by state law. Educates clients on proper eyeglass and contact lens care. Maintains accurate and organized patient records. Notifies customers when orders are ready or of any delays. Assists customers with picking out eyewear, recommending appropriate products for lifestyle and Rx. Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol. Diligently maintains the cleanliness of all equipment, workstations and the overall facility on a daily based on safety protocols. Ensures inventory control and loss prevention procedures are followed at all times. Maintains visual merchandising according to Brand and Company Standards.
Responsibilities
- Selling, fitting and dispensing eyewear to customers.
- Meeting National Vision's sales and company objectives.
- Adhering to National Vision’s Code of Conduct.
- Fostering an inclusive and respectful environment for associates and customers.
- Assisting with dispensing eyeglasses and contact lenses to customers.
- Performing insertion and removal training of contact lenses.
- Educating clients on proper eyeglass and contact lens care.
- Maintaining accurate and organized patient records.
- Notifying customers when orders are ready or of any delays.
- Assisting customers with picking out eyewear.
- Answering, screening, and forwarding incoming phone calls.
- Maintaining cleanliness of all equipment and workstations.
- Ensuring inventory control and loss prevention procedures are followed.
- Maintaining visual merchandising according to Brand and Company Standards.
Requirements
- 1+ years related experience or training in retail/customer service preferred.
- Strong selling skills aimed at meeting both the store's and self-sales targets.
- Bilingual abilities preferred in some locations.
- Ability to give instruction in a clear and concise manner to customers.
- Ability to interact with all levels of employees in a courteous, professional manner.
Benefits
- Competitive compensation including bonus potential.
- Comprehensive benefits package including health and dental insurance.
- 401k retirement savings with company match.
- Flex spending account.
- Paid personal time off.
- Paid company holidays.
- Parental leave.
- Employee eyewear discount.
