Sales Associate - POSB

$40,000 - $40,000/Yr

ScanSource - Greenville, SC

Full-time - Entry Level

Greenville, SC

Merchant Wholesalers, Durable Goods

About the position

The Sales Associate is an entry-level role focused on managing orders and quotes while ensuring exceptional customer service. This position involves coordinating with inside sales, merchandising, and customers to resolve issues and enhance the customer experience. The Sales Associate will also handle tactical communication with customers and proactively identify potential obstacles to ensure smooth order processing.

Responsibilities

• Entry of orders into SAP
• Ensure special pricing is set up properly for orders with price exceptions
• Communicate with customers and merchandising to resolve issues with orders
• Communicate tracking and ETAs to customers
• Prioritize and escalate orders as necessary to meet customer expectations
• Provide visibility to customers to deliver an improved customer experience
• Proactively identify potential obstacles with orders to ensure smooth flow
• Complete Price/Cost adjustments as necessary
• Deliver a 'wow' experience to ScanSource customers by going over and above in our communication and effort to satisfy their needs

Requirements

• 4 year college degree or equivalent work experience
• Prior customer service experience
• Strong organizational skills
• Track record of achievement and results orientation
• Strong verbal and written communication skills
• Excellent negotiation skills

Nice-to-haves

• Proficiency in foreign language (Spanish, Portuguese, French, German)
• SAP Experience

Benefits

• Medical/dental/vision coverage
• Life insurance
• 401(k) plan with matching provision
• 128 hours of paid time off (PTO) each calendar year
• 8 paid company holidays