About the position
At Mejuri, our Stylists are the first point of contact for our customers and first impressions are everything. You will create a warm and inviting experience for our customers that feels just like shopping with your best friend. As a stylist, you are up-to-date on current fashion trends and have the ability to educate our customers on our products and also inspire them to try new things. You are a role model of Mejuri’s brand vision and values both with your team and with every customer you meet.
Responsibilities
- Deliver best-in-class customer service through curating personalized styling experiences and providing thorough product knowledge
- Drive the business through delivering sales and meeting performance metrics including sales per hour, conversion percentage and revenue to target
- Educate our customer on Mejuri’s brand story and stay informed and knowledgeable on all of our products, latest launches and specialized services
- Work on a team of motivated and collaborative people who are unified by our corporate mission
- Champion Mejuri’s core values each day - Find a Way, Raise the Bar, Customer Obsessed, Empowered Owners, Just Do It, Humility, Curiosity and Drive Results
- Assist in efficiently transacting customers with accuracy and diligence
- Support in executing all OMNI business services including purchases, returns, exchanges, phone sales, online returns and purchases
- Support in maintaining store appearance and inventory through day-to-day upkeep of visual displays and participation in monthly inventory counts
- Participate in the continuous improvement to drive the business forward through identifying any areas of opportunity within our store operations and bringing forward potential solutions
Requirements
- An ability to connect with all of our customers in an authentic and warm way that makes them feel comfortable and keeps them coming back
- Strong verbal communication skills and active listening to effectively deliver on our customer needs and work as a team
- An ability to learn and retain relevant product knowledge to suggest and style for our customers
- Is able to think critically and solution in the moment to deliver on customer and business needs effectively
- An ability to meet and exceed key performance indicators including SPH, Conversion, NPS, AOV, UPT
- Ability to pay attention to customer feedback, trends and shares insights with management
- Great attention to detail, and a highly organized working style and strong sense of initiative
- Ability to work on the sales floor for extended periods of time
- History of successfully participating in and contributing to a positive team working environment
