Sales & Customer Service Associate

$27,040 - $33,280/Yr

Massage Envy - Newport, KY

Part-time - Entry Level

Newport, KY

Personal and Laundry Services

About the position

The Sales & Customer Service Associate at Massage Envy Newport plays a crucial role in providing exceptional customer service and promoting wellness services. This part-time position focuses on building relationships with clients, educating them about services, and supporting the clinic's operations to enhance the overall customer experience.

Responsibilities

• Provide outstanding customer service and help everyone feel valued and understood.
• Promote the value of Total Body Care by educating clients on new and expanded services.
• Sell the Massage Envy Wellness Program and book clients for future services.
• Encourage homecare retail purchases based on service provider recommendations.
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
• Help grow and retain a client base both in-person and through phone/email outreach.

Requirements

• High school diploma or equivalent.
• Previous retail or sales experience (preferred).
• Excellent math and computer skills.
• Ability to multitask and think critically.
• Great people skills and ability to establish positive relationships with guests.
• General knowledge of massage and skin care services.

Nice-to-haves

• Experience in sales or customer service roles.

Benefits

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Free massages
• Health insurance
• Paid time off