Sales/Marketing Assistant - Senior Living Community ~ Lone Tree

About the position

The Community Relations Associate is responsible for communicating with residents, families, internal staff and outside agencies as required, conducting tours, solving family problems, completing and maintaining admission records and documents, and working with referral agencies, organizations and institutions. Through all relationships the individual in this role should represent MorningStar professionally to achieve move-ins and to contribute to occupancy goals. This is a goal-oriented position that is rewarded with commission incentives.

Responsibilities

• Conduct tours of the community for potential residents, families, outside visitors, and representatives from placement agencies and organizations.
• Attend and participate in in-service educational programs; particularly those that relate to the psychosocial needs of the elderly, community resources, and admission requirements (Title XVIII and Title XIX).
• Learn & practice MorningStar's 7 Steps for Relationship Selling.
• Participate in lead management keeping prompt follow up to all phone calls, emails and in person tours.
• Assist in taking steps to advance and close sales.
• Conduct a walkthrough of suite to ensure it is in good condition before resident arrives by working with Maintenance and Housekeeping departments.
• Provide consistent new resident welcome and orientation practices, including welcome baskets, Resident Ambassador Introductions, etc.
• Communicate to all departments all necessary information on new residents.
• Schedule details for move-ins/move-outs such as elevator availability, delivery areas, meal times, etc. to avoid conflict with scheduled activities.
• Assist Director of Community Relations in planning and implementing marketing events.
• Actively work to retain all residents, assisting Director of Community Relations, Wellness Director and Executive Director in this effort.
• Maintain professional confidentiality.

Requirements

• Minimum high school diploma, two years or more of college preferred.
• Demonstration of Core Values: Love, Kindness, Honesty, Goodness, Fairness, Respect.
• Community resources and needs knowledge.
• Ability to handle inquiries and relate to prospective residents.
• Awareness of community services and cost structures.
• Ability to handle confidential information and admission records.
• Possess judgment capabilities.
• Ability to drive and conduct tours of the community.
• Must be computer literate and have the ability to learn Resident/Marketing software.

Nice-to-haves

• Experience in sales or marketing roles.
• Familiarity with senior living communities.

Benefits

• Health Insurance offerings such as medical, dental, and vision insurance.
• Other Insurance offerings such as life, disability, accident, and critical illness insurance.
• 401k plan with matching HSA options.
• Employee assistance programs.
• Paid sick, vacation and birthday.
• Career development programs and opportunity for advancement.
• Charitable and philanthropic opportunities.
• Tuition Reimbursement.
• Free shift meal.