Sales & Marketing Coordinator

About the position

Somerpointe Realty is a leading developer of vacation ownership with twelve resorts in its network including Tahiti Village, its flagship. Headquartered in Las Vegas, NV, the Somerpointe Resorts portfolio encompasses more than 100,000 owners and 2,000 guestrooms in some of the world's most desirable locations including Las Vegas, Hawaii and Orlando. As a Sales & Marketing Coordinator, your role will support and assist our sales and marketing departments in tour reception, gifting, sales administration functions, and salesroom food & beverage while providing best in class customer service.

Responsibilities

• Responsible for checking in each guest in a welcoming and timely manner.
• Ensuring that each guest is properly qualified for the salesroom.
• To ensure salesroom and podium room set up and routine straightening and refreshing throughout the day.
• To prepare daily reports for sales accurately ensuring meticulous data entry and reporting.
• To be an ambassador for the sales team and process.
• To provide accurate validation of customer's information and qualifications.
• To complete customer credit screening.
• To complete customer tour check-in.
• To complete supply stocking (general and salesroom).
• To assist in the gifting area when necessary.
• To assist in transportation coordination.
• To resolve escalated guest issues and complaints, and resolve any challenges including unsatisfied guests, gifting issues, etc.
• To always be polite and courteous.
• To provide a great welcome experience and constant attention from the first point of contact until guest is gifted and completes sales presentation.

Requirements

• Minimum one year customer service or customer facing experience.
• Outgoing and positive personality.
• Strong desire to work, serve internal and external customers, and work with people; team oriented.
• Ability to multi-task in a fast paced environment.
• Excellent communication skills, verbal and written.
• Detail oriented with strong organizational skills.
• Ability to work independently with minimal supervision.
• Ability to manage daily, weekly deadlines.
• Must be able to have a flexible work schedule.