Sales & Member Engagement Associate - Orangetheory Hendersonville

About the position

Orangetheory Fitness is a trendsetting cutting-edge fitness organization with 2,000+ locations open in the US, Canada and internationally. We are currently seeking a qualified Sales Associate that is keen on driving sales and service excellence for our group fitness training facility in Hendersonville, TN. The Sales Associate position is a critical role that is accountable for membership sales, flawless customer service and team collaboration. The ideal candidate will have a strong drive and passion for growing the OTF membership base and providing high-touch customer service.

Responsibilities

• Effectively sells customized OTF memberships and other studio products
• Multitask effectively and thrive in high-energy environment while maintaining productivity requirements
• Greet members and guests promptly, enthusiastically and with a smile to create a friendly positive experience
• Maintain accurate records using established OTF sales systems
• Make sales calls and follow up calls/customer care calls with ease
• Lead OTF studio previews with prospects and/or fitness program holders
• Accurately follow the daily studio cleaning checklist (pre/during/post) shift activities
• Maintain an organized and clean lobby/front desk area
• Systematically contacts prospective clients and current members to increase memberships and improve member retention
• Respond immediately to member requests, inquiries and concerns
• Process accurately onboarding documents for new members
• Works closely with Fitness Team to ensure a flawless onboarding & member experience
• Responsible for attending and participating in all relative OTF training programs and team meetings

Requirements

• A positive attitude and a genuine passion for health & wellness
• Excellent presentation skills and driven by changing lives
• Able to multitask and thrive in a busy ever-changing environment
• Excellent customer service skills - including face-to-face and over the phone
• Previous sales experience, with strong sales skills (experience working in a sales quota bearing structure highly preferred)
• Functional computer skills required – MS Office basic programs
• High school diploma required

Benefits

• Dental insurance
• Employee discounts
• Free uniforms
• Paid time off
• Training & development
• Vision insurance
• Competitive hourly rate + commission + bonus + free gym membership