Sales Supervisor - Retail- Fairlawn

$32,240 - $32,240/Yr

Goodwill - Fairlawn, VA

Full-time - Mid Level

Fairlawn, VA

Social Assistance

About the position

The Sales Supervisor at Goodwill Industries of the Valleys is responsible for overseeing the sales floor and production area, ensuring effective operations in selling donated items and managing inventory. This role emphasizes leadership, customer service, and teamwork, contributing to the organization's mission of empowering individuals and strengthening communities.

Responsibilities

• Supervises all aspects of the sales floor engaged in selling donated items.
• Resolve customer complaints or inquiries appropriately and provide notification to the Store Manager.
• Reconciles cash registers at the end of the day.
• Oversees quality and quantity of goods going to the sales floor to maintain a full inventory.
• Review sales and product levels in each department to identify areas of opportunity.
• Supervises all aspects of the production area engaged in receiving and processing of donated merchandise.
• Keeps informed of product knowledge, industry trends, and competitive pricing through comparative shopping of competitors.
• Appraise and price merchandise with the intention of receiving the maximum monetary value.
• Properly submit nightly service request to notify logistics department of product needs.
• Ensure all daily productivity goals are met in all commodities and report deficiencies to the Store Manager.
• Provides input to the store manager regarding employee performance and assist with training team members.
• Support a teamwork environment driving team members through motivation and positive motivation.
• Maintain a clean and safe environment ensuring that all areas are clean and productive following Goodwill's policies and procedures.
• Insures timely and correct submission of incident/accidents reports to the appropriate department.
• Opens and closes the retail store on time and in a safe manner for all opening and closing staff.
• Attends management team meetings as required and completes all training required in a timely manner.
• Ensure WESA reports are completed in a timely manner.
• Performs other duties as assigned.

Requirements

• Strong leadership, interpersonal, and verbal and written communication skills.
• Basic computer skills.
• Ability to perform basic math skills.
• Good interpersonal skills and customer service.
• High school diploma or GED, with 6 months supervisory experience or equivalent combination of education and experience preferred.