Sales Support Administrator

$52,000 - $53,040/Yr

Ciot New York

Full-time - Entry Level

Administrative and Support Services

About the position

The Sales Support Administrator plays a crucial role in supporting the sales team and ensuring smooth operations within the showroom. This position involves entering quotes and purchase orders, assisting sales representatives, and managing customer inquiries in a dynamic and fast-paced environment. The ideal candidate will thrive in a customer-focused role, contributing to the overall success of the sales process and enhancing customer satisfaction.

Responsibilities

• Enter quotes and purchase orders
• Assist Sales Representatives with inquiries
• Answer phone inquiries
• Respond to pricing requests from sales reps
• Create quotations
• Track and follow up on all orders
• Track inventory purchases
• Manage special requests and P.O.s
• Assist with pick tickets and RMA's
• Arrange lunch and learns for new products
• Provide slab pictures and sizes for sales reps
• Maintain updated container tracking spreadsheet
• Prepare weekly reports for the New York team
• Assist in preparing staff schedules
• Update sales reps client lists
• Support Operations Director with administrative duties
• Cover front desk as needed
• Perform other duties as assigned

Requirements

• 2+ years in a similar role
• Previous experience with ERP systems
• Experience in the construction and retail industry is a plus
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Strong customer service skills
• Excellent administrative and sales support skills
• Excellent oral and written communication skills
• Ability to operate a multi-line phone system
• High school diploma or GED

Nice-to-haves

• Experience in client services and customer support
• Data entry experience

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance