About the position
At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalize credit card offers, turning the entire industry on its head. As we’ve grown bigger, we’ve found more and more ways to use technology and face-to-face conversations to understand the human problems associated with money and finances. In the Consumer Bank, we’ve combined this human-centered approach with our heritage of data-driven decision making to design, build and test our way to truly enabling financial experiences. We’ve challenged ourselves to spend less time planning, more time doing, and, above all else, to see the world through the eyes of our customers as they work to understand and manage their money. Are you passionate about improving the way people interact with their money? Are you driven by the delight you bring to customers? Do you keep asking, “why,” until you hit the root? It’s common to fall in love with solutions, but have you ever fallen in love with the problem? Do you have an opinion on whether shipping is more important than perfection? Do you have a healthy dose of skepticism for the impossible? If you’re nodding your head, then we want you! As a part of the Enterprise Payments Product team, you will be responsible for increasing adoption, scaling, and standardizing payment experiences. This will involve collaborating with partners across the organization to reimagine payment experiences that create game-changing customer experiences and drive critical business outcomes. You will use cutting edge technology, real-time data, and ingenuity to redefine how millions of customers interact with their money.
Responsibilities
- Empowered. Part of a team driving the bank’s omni-channel servicing portfolio responsible for setting and delivering an experience framework on how our customers should be serviced in both digital and digital-human interactions.
- Learning constantly. Work deeply with customers, associates, designers, technologists and data scientists to build cutting edge solutions.
- Innovating relentlessly. Pushing big change by asking bold questions; starting small, testing, and learning your way to something dramatically better.
- Sharing openly. Telling stories that change the way people think about building products and solving problems, and that illustrate the power of what software can do to make them even better.
- Connecting creatively. Jumpstarting a self-supporting community by sowing the right seeds, building the right tools, integrating the right off-the-shelf products and just plain elbow grease.
- Succeeding strategically. Solving the right problem and holding on the wrong one.
Requirements
- At least 2 years of experience working with cross-functional teams to deliver consumer experiences.
- At least 2 years of experience working on the core product platforms that power digital experiences.
- At least 2 years of digital industry experience for consumers.
- Bachelor’s Degree or military experience.
Nice-to-haves
- At least 3 years of experience with web and client-side mobile platforms.
- At least 2 years of experience as a Product Owner in an Agile development process.
- MBA.
Benefits
- Competitive salary and equity (including a robust 401(k) plan).
- Excellent medical and dental insurance (and other health benefits).
- Continuous learning budget.
- Highly supportive and 'bought in' leadership environment.
