About the position
Riverlane's mission is to make quantum computing useful, sooner. From climate change to healthcare, large and reliable quantum computers will help solve some of the world's important challenges. Riverlane is building the quantum error correction stack to make this happen. It's a complex problem that requires a range of skills, talent and passion. We're making remarkable progress and growing fast. We have a fantastic opportunity for an experienced Field Application Engineer (FAE) with a strong background in embedded software development to successfully lead the installation and integration of Riverlane's quantum error correction stack (Deltaflow) into our partners and customers hardware across the US and North America. We are looking for a technically driven and customer-oriented Senior Field Application Engineer (US) with a strong background in embedded software to support customer installations. Working with our customers across the US and North America, you will work directly with internal and external engineering and scientific teams to ensure the successful deployment and optimisation of our FPGA-based system - handling all things embedded software, from the design and build of the embedded runtime of the QEC system, to debugging and performance tuning. As a Senior FAE - Embedded Software (US), you will help integrate our multi-FPGA, low-latency, high throughput system that needs to perform complex operations, in a predictable and guaranteed way. You will also use your knowledge and expertise to support more junior engineers, interact with software and identify novel solutions to our challenging problems. This is a fantastic opportunity to join Riverlane's customer enablement team and play a pivotal role in enabling key quantum hardware companies with QEC capability. This team is a mix of physicists, software engineers and hardware engineers, working together on a range of exciting and cutting-edge projects. Our mission is exciting, but complex. It requires teams with a wide range of skills and perspectives, that communicate well and collaborate effectively to achieve truly innovative solutions. You will thrive in an environment where knowledge sharing and continuous learning are the norm. We are moving fast in a brand new market, where requirements can change quickly as the technology evolves, so the ability to adapt is critical.
Responsibilities
- Provide on-site and remote support for customer installations and bring-up of embedded systems
- Assist customers in developing and debugging embedded software using embedded C/C++ toolchains
- Guide integration of custom IP and drivers with Linux or bare-metal applications
- Support customers with the build and installation of libraries and tools, including custom ones, needed for verifying the correct functionality of the system
- Help configure and deploy embedded Linux systems and kernel modules
- Design scalable and verifiable systems
- Work with both user-level software and FPGA hardware systems
- Support pre-sales technical engagements by delivering software-focused demonstrations, proof-of-concepts, and evaluations
- Create technical documentation, training materials, and tailored application notes to accelerate customer success
- Work closely with R&D and product teams to report field issues, share customer feedback, and shape future software support
- Collaborate with our commercial teams to drive adoption and expansion of Riverlane's software solutions for QEC
Requirements
- Strong track record of bring-up and delivery of embedded software systems on commercial CPUs/FPGA/ASICs
- Excellent communication skills and attention to detail
- Deep experience in C++ or C, and in scripting languages, like Python
- Proven capability to test, debug and improve complex systems, both in the field and remotely
- Ability to convert product requirements into technical specifications to document and share your work
- Desire and ability to partner closely with customers to support and guide them through the installation
- Willingness and ability to travel within the US and North America (around 20%)
- Excellent communication skills, with the ability to convey technical concepts to both engineers and non-technical stakeholders
- Ability to work both independently, and collaboratively as part of a team
- A curious nature and a passion for learning and continuous improvement
Benefits
- A comprehensive benefits package, including annual bonus scheme, private medical insurance, life insurance, a contributory retirement fund (and much more)
- Equity so that our team can share in the long-term success of Riverlane
- Generous annual leave (plus federal holidays) and enhanced family leave
- A diverse work environment that brings together experts in many fields (including software and hardware development, quantum information theory, physics, maths and many more) and over 20 different nationalities
- A learning environment that encourages individual, team and company growth and learning, including training and conference budgets
