Senior Product Associate-Customer ID & Authentication

About the position

As a Secure Platform Senior Product Associate in the Digital Content Management team, you will play a crucial role in developing best-in-class Authentication platform capabilities. Collaborate with Operations, Technology, Fraud Risk, and Business leadership to create a seamless experience for our customers. Your work will focus on establishing authentication methods that support customer interaction preferences while evolving organizational capabilities to enhance client experiences across Chase.com.

Responsibilities

• Partner with the Product Manager to identify new product opportunities through user research and discovery.
• Plan for upstream and downstream implications of new product features on the overall product experience.
• Analyze, track, and evaluate product metrics, ensuring alignment with time, cost, and quality targets.
• Act as a subject matter expert in Customer Identity and Access Management processes.
• Write requirements, epics, and user stories to support product development.
• Support feature teams with application testing, user experience testing, and issue resolution.
• Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap.

Requirements

• Bachelor’s Degree or equivalent experience.
• 3+ years of experience or equivalent expertise in product management or a relevant domain area.
• In-depth knowledge of agile process and principles, including use of agile project management tools (e.g., Confluence, JIRA, Git).
• Excellent organizational, time management, and project management skills.
• Ability to work independently and make informed decisions.
• Experience in product deployment processes and operational management.

Nice-to-haves

• Customer Identity and Access Management experience.
• Agile/Scrum and AWS Certification are a plus.
• Knowledge of design and product development processes, service design principles, and systems thinking.