About the position
Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload. Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas. Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you! The Team At Upstart Auto Retail, we are creating a next gen auto retail lending platform from the ground up. The Auto Retail team operates with a startup mentality, and we are looking for our next designer. We need someone that is willing to push through problems quickly, be decisive, and utilize any resources available to create high quality products resulting in delightful customer experiences. As the Senior Product Designer, Auto Retail at Upstart, you will partner with product managers and engineers to shape a rapidly growing product that is being used on mobile, and desktop devices. You’ll report directly to the Director of Product Design, and partner closely with another auto designer driving research and design strategy, and design execution across auto retail and lending.
Responsibilities
- Lead the user experience of products end-to-end, including contributing to product strategy, design research, and measuring success of your shipped products
- Explore complex, ambiguous problem spaces in the auto industry and collaborate with internal and external teams to wrap your head around customer and business problems
- Push creative boundaries while simultaneously contributing to and helping manage our design system
- Build and ship products that are unmatched in usability and function
- Conduct user research utilizing a variety of methods
Requirements
- Have 7+ years of solving complex problems and use your refined design process to continuously improve product throughout its lifecycle
- Are capable of diligently navigating the dynamic relationship between user needs and business requirements
- Thrive in complicated problem spaces, and design UX flows utilizing your design thinking excellence
- Think at a systems level and consider every touch point of the user journey
- Value high quality well crafted visual design, and care deeply about the small details
- Have ample experience shipping both enterprise and consumer facing products
- Flexible and able to adapt in a fast paced environment
- Must be comfortable with making product design decisions with limited and/or conflicting data
Nice-to-haves
- Experience designing for auto retail experiences including B2B and/or B2B2C
- Experience in regulated industries such as fintech, healthcare, or enterprise software.
- Deep understanding of accessibility, compliance, and regulated product design
- Track record of improving product performance through design
- Experience working within and contributing to design systems
- Commitment to accessibility and inclusive design standards
Benefits
- Competitive Compensation (base + bonus & equity)
- Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
- 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
- Employee Stock Purchase Plan (ESPP)
- Life and disability insurance
- Generous holiday, vacation, sick and safety leave
- Supportive parental, family care, and military leave programs
- Annual wellness, technology & ergonomic reimbursement programs
- Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
- Catered lunches + snacks & drinks when working in offices
