Senior Product Manager - Client Experience (Remote - US)

About the position

Drive innovation in client-centric B2B solutions as a Senior Product Manager helping build intelligent, scalable, and human-centered transportation tools. In this role, you’ll lead the design and evolution of impactful digital experiences used by school districts, government agencies, and nonprofits. With a focus on self-service tooling, AI-driven insights, and workflow optimization, you’ll collaborate across functions to translate user needs into strategic roadmaps and high-performing features. This fully remote position offers a mission-driven environment where empathy, autonomy, and impact go hand-in-hand.

Responsibilities

• Lead the full product lifecycle — from discovery through delivery and continuous iteration — for client-facing features within a B2B SaaS platform.
• Translate diverse client needs into scalable product strategies, roadmaps, and actionable user stories.
• Collaborate with design, engineering, operations, and marketing to ensure cohesive product experiences that drive measurable impact.
• Champion user empathy by conducting research and leveraging insights to inform features, enhance usability, and reduce support burden.
• Deliver innovative solutions including dashboards, AI-powered automation, and self-service tools to improve operational efficiency.
• Monitor success metrics, track adoption, and apply data-driven decisions to improve client satisfaction and product-market fit.
• Contribute to a culture of experimentation, continuous learning, and cross-functional alignment on business goals.

Requirements

• 5+ years of experience in product management, ideally in B2B SaaS environments or platforms serving multiple personas.
• Proven ability to distill complex user needs into elegant, usable product features that drive adoption and satisfaction.
• Deep customer empathy with a strategic mindset and a track record of delivering impactful user experiences.
• Familiarity with workflow tooling, client dashboards, and reducing manual support through smart product design.
• Strong interest and/or experience in AI-powered features, with a thoughtful approach to automation and personalization.
• Expertise in using data, research, and experimentation to inform strategy and measure product success.
• Excellent communication and stakeholder alignment skills, with the ability to synthesize business goals into actionable plans.
• Passion for mission-driven work that supports equity, accessibility, and real-world outcomes.

Benefits

• Competitive base salary: $160,000 – $175,000 USD (location-adjusted)
• Equity stock options for all full-time employees
• Comprehensive medical, dental, vision, and life insurance coverage
• Flexible paid vacation policy and wellness days
• 401(k) plan with FSA options
• Remote-first position across 30+ eligible U.S. states
• Opportunity to work in a fast-growing, VC-backed company with strong social impact
• A culture of inclusion, collaboration, and innovation