About the position
As the Senior Product Manager for Coursera’s Notification Platform, you will lead the strategy and execution of how we communicate with learners across email, push, and in-app channels. This role is part of the Engagement team at Coursera and is critical to driving engagement and retention for learners throughout their journey. You’ll work cross-functionally with Engineering, Marketing, Data Science, and Core Product teams to build a unified, scalable, and compliant notification system. Your work will ensure that learners receive timely, relevant, and high-quality messaging—from transactional confirmations to behavioral nudges and lifecycle campaigns. This is a highly visible, systems-oriented role that combines product craft, platform thinking, and user empathy to support both our consumer and enterprise businesses.
Responsibilities
- Own the strategy, roadmap, and execution for Coursera’s Notification Platform (email, push, in-app messaging).
- Work with product teams across Coursera to define when and how transactional messages are triggered across core user flows.
- Collaborate with marketing and lifecycle teams to support campaign delivery and personalization.
- Collaborate with design on standardizing notification templates (e.g. emails).
- Define and maintain notification standards, templates, and governance to ensure consistency, clarity, and brand alignment.
- Monitor and improve performance metrics such as deliverability, engagement, latency, and unsubscribe rates.
Requirements
- 4+ years of product management experience, including ownership of a platform or internal tooling product.
- Experience working with messaging technologies (e.g., email systems, push notifications, or in-app messaging).
- Strong technical fluency; able to work closely with engineering on system design and integration.
- Proven ability to define strategy, manage roadmaps, and execute cross-functional projects.
- Excellent written and verbal communication skills.
- Experience with data-driven decision-making and A/B testing.
Nice-to-haves
- Experience with messaging infrastructure tools (e.g., Braze, Salesforce Marketing Cloud, Amplitude).
- Familiarity with legal and regulatory requirements (e.g., GDPR, CAN-SPAM).
- Track record of defining governance standards across distributed product teams.
- Experience working on consumer-facing products.
Benefits
- Competitive pay and equitable compensation practices.
- Variable pay, equity, and benefits.
