About the position
Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team! We are seeking an experienced and results-driven Commercial Product Manager to lead the go-to-market strategy for the Risk and Fraud Solutions segment in Bottomline. In this role, you will bridge the gap between product development, sales, marketing, and customer success, ensuring the successful launch, adoption, and revenue growth of innovative Risk Solutions capabilities. This role is 100% remote, based in the US.
Responsibilities
- Define product strategy and roadmap. Research, develop, position, and manage Risk Solutions product lifecycle.
- Develop and execute comprehensive commercialization plans to introduce new Risk Solutions offerings.
- Provide senior leadership with global pipeline reporting and other key metrics to enable commercial success.
- Define clear, compelling value propositions that differentiate our Risk Solutions in the competitive Risk Technology landscape.
- Conduct market research, competitive analysis, and customer interviews to identify optimal pricing models that align with customer value and business goals.
- Develop sales playbooks, pitch decks, and objection-handling guides to support the sales team.
- Conduct training sessions and workshops to ensure sales teams understand the new features, their benefits, and competitive positioning.
- Partner with sales leadership to drive pipeline development and deal execution.
- Train customer success teams on best practices for onboarding and feature adoption.
- Develop customer-facing materials, FAQs, and troubleshooting guides.
- Collaborate with customer success to gather feedback and refine value propositions.
- Clarify business requirements and new features discovery with Engineering and Operations.
- Set priorities for development.
- Work closely with product teams to ensure alignment on feature development, messaging, solution packaging and release timing.
- Provide market-driven insights to influence the product roadmap.
- Ensure customer and sales feedback is incorporated into iterative improvements.
Requirements
- 7+ years of experience in product commercialization, product marketing, or go-to-market strategy within B2B Fraud Detection, payments, fintech, or SaaS.
- Strong understanding of the Banking Risk and Fraud space.
- Proven track record of successfully launching and scaling new financial technology products or features.
- Experience conducting market research and competitive analysis.
- Ability to create and deliver training programs that equip teams to sell and support new features effectively.
- Strong ability to work cross-functionally and influence internal stakeholders.
- Ability to synthesize market data, customer insights, and business objectives into actionable commercialization strategies.
- Familiarity with Fraud Detection technologies and the Banking Industry.
- Background in SaaS-based payment platforms or B2B financial solutions.
- Bachelors degree in finance, business, or technology related field.
