About the position
If you are interested in working at an innovative and profitable company at the cutting edge of AI-powered Customer Service Automation, keep reading. If you want to work with an entrepreneurial AI platform team that enjoys working together with precision and speed to win, this your chance to be part of something BIG! Large enterprise organizations, representing 60% of the customer service market, are looking to simplify their complex tech stacks and move customer service operations to the cloud, while using CX AI to cut costs, improve experiences, and achieve a healthy ROI. According to a recent report from Deloitte, 78% of enterprises are increasing investment in AI for automation, and customer service Gen AI initiatives are exceeding ROI expectations. This position requires close interaction with product management, product marketing, sales, and others across NICE to accelerate adoption of CXone Mpower, from the perspective of AI platform benefits.
Responsibilities
- Differentiated positioning, messaging, and storytelling for internal and customer-facing CXone Mpower AI platform content
- High-impact sales enablement content and programs, including training
- Engaging thought leadership, from concept to execution
- Targeted use cases, win stories, case studies
- Collaborative work with customer speakers for in-person events, webinars
- Distinct Analyst Relations content for RFIs, briefings, etc.
Requirements
- An inherent interest in the transformative business outcomes of AI-powered Customer Service automation
- Experience in B2B marketing of enterprise software, preferably in customer service arena and with large enterprise customers
- A desire to work with a diverse group of talented people to accelerate growth and continuously entrench our market leadership
- Motivation to get and tell the story on differentiating technical elements of CXone Mpower AI platform
- Expertise, or interest in developing subject matter expertise, in open platform technologies
- A natural affinity with working with sales to accelerate deals through the funnel
- The ability to translate technology features into differentiating value propositions and leverage market, competitive, and customer knowledge into business outcome focused storylines and materials
- Commitment to and interest in managing, tracking, and delivering multiple projects simultaneously on deadline
- Excellent written and verbal communication skills, and effective presentation capabilities
- Ability to work cross-functionally with peer group, senior leadership, and independently to achieve business goals
- Excellent influence and consensus-building skills
- A bachelor’s degree in business management, Marketing or related field or equivalent work experience required
- 6+ years of experience in software product marketing
Benefits
- Join an ever-growing, market disrupting, global company
- Work in a fast-paced, collaborative, and creative environment
- Endless internal career opportunities across multiple roles, disciplines, domains, and locations
- NICE-FLEX hybrid model: 2 days working from the office and 3 days of remote work
