Senior ServiceNow Developer

Deloitte - Atlanta, GA

Full-time - Mid Level

Atlanta, GA

Professional, Scientific, and Technical Services

About the position

As a Senior ServiceNow Developer at Deloitte, you will work in a collaborative environment to implement and customize ServiceNow applications, including ITSM, ITOM, and CSM. This role allows you to leverage your expertise in ServiceNow while minimizing travel demands, focusing on delivering innovative solutions to clients. You will be part of a growing team that emphasizes service transformation and operational excellence using the latest technologies.

Responsibilities

• Work with functional teams and clients to implement ServiceNow applications such as ITSM, ITOM, CSM and build customized applications using ServiceNow App Engine.
• Develop scoped applications that utilize all of ServiceNow's platform functionality.
• Create and maintain API and data integrations between ServiceNow and other services.
• Work with the latest ServiceNow AI capabilities to enhance applications.
• Use UI/UX leading practices to develop ServiceNow Portals.
• Design and develop reports and dashboards.

Requirements

• Minimum 6+ years of experience developing, implementing, configuring, and customizing ServiceNow in an enterprise environment.
• Experience with multiple ServiceNow modules, with Customer Service Management (CSM) a must.
• Hands-on experience with Service Portal Development, Flow designer and/or traditional workflows.
• Excellent understanding of ServiceNow Common Service Data Model 4.0 (CSDM 4).
• Experience in Custom Application Development using ServiceNow.
• Experience managing integrations in ServiceNow utilizing ServiceNow table APIs, scripted Web Services, custom REST APIs, Integration hub.
• Expertise in ServiceNow Scripting - Business rules, Script Includes, Client Scripts, JavaScript, etc.
• Experience with ServiceNow forms, fields, views, lists, UI policy and actions, and client and server scripts.
• Experience building dashboards and reports.
• Experience with App Engine.

Nice-to-haves

• ServiceNow Certified Systems Administrator (CSA), highly desirable.
• ServiceNow Certified Application Developer (CAD), highly desirable.
• Experience with UI Builder, a plus.
• ITIL Foundations, a plus.

Benefits

• Broad range of employee benefits including health insurance, retirement plans, and professional development opportunities.