About the position
The Senior UX/UI Designer is responsible for executing a UX Strategy based on functional and technical requirements and business objectives. The Designer delivers innovative solutions for complex professional services projects while providing an excellent client and end-user experience.
Responsibilities
- Conduct peer reviews to ensure leading practices and quality
- Facilitate meetings, brainstorms, and design reviews
- Initiate discussions to define system requirements, problems, and goals
- Gather requirements and feedback
- Create initial design concept, wireframes and high-fidelity prototypes using Figma
- Develop journey maps and user flows to visualize use cases
- Present design artifacts and rationale
- Conduct design QA
- Manage and maintain the Figma design system
- Learn and share product knowledge
- Design sprints and design methodology
Requirements
- 5-10 years of UX/UI Design experience
- 1-3 years of Agency experience or experience supporting multiple clients at a time
- Strong understanding of the ServiceNow platform or similar Enterprise Solutions (SaaS)
- Evidence of polished work examples or portfolio highly preferred
- Strong written and verbal communication skills with the ability to present solutions to clients
- Strong attention to detail
- Strong problem-solving skills; ability to simplify complex situations
- Strong relationship management skills with all levels
- Ability to design functional user interfaces for web-based products
- Proficient in creating wireframes and high fidelity mockups
- Working knowledge of design system and workflows
- Ability to deliver high degree of customer satisfaction
- Comfortable working in a matrixed organization
- Comfortable working with ambiguity and change
