Senior Software Engineer, Voice AI - USA

Podium-posted 5 days ago
Full-time • Senior
Lehi, UT
Administrative and Support Services
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Podium is looking for a talented Senior Software Engineer to help build and scale our Voice AI platform-a system that powers hundreds of thousands of customer calls every month. In this role, you'll design and deliver the software that enables local businesses to handle calls automatically, book more appointments, and serve their customers more effectively. If you thrive in fast-paced, highly iterative environments, enjoy solving complex distributed systems challenges, and want to see your work drive immediate business impact, this role is for you.

  • Build and scale a Voice AI platform capable of handling hundreds of thousands of calls per month with high reliability and low latency.
  • Design, develop, and maintain services and APIs that power real-time conversations.
  • Drive the full lifecycle of software development-from architecture and implementation to deployment and ongoing reliability.
  • Prototype quickly, iterate based on real-world performance, and optimize for both scale and customer experience.
  • Implement observability, monitoring, and operational best practices to ensure reliability in production.
  • Collaborate with engineers, product managers, and designers to deliver end-to-end features that power critical business outcomes.
  • 6+ years of professional software engineering experience with at least one modern language such as Go, Python, or Elixir.
  • Proven experience designing and maintaining large-scale, distributed, or real-time systems.
  • Strong problem-solving skills and the ability to break down complex issues into clear, iterative solutions.
  • Excellent communication skills and the ability to work effectively across teams.
  • A willingness to work across the entire stack-from infrastructure to APIs to user-facing components-wherever the problem needs solving.
  • Ability to thrive in a fast-paced environment with shifting priorities.
  • 5+ years of experience contributing to the architecture and design of large-scale platforms or high-throughput systems.
  • Experience with real-time communication technologies (e.g., SIP, WebRTC, telephony APIs, streaming systems).
  • A track record of building reliable, production-grade services at scale.
  • Familiarity with cloud-native architectures and operational excellence (Kubernetes, monitoring, alerting, incident response).
  • Comfort working with data pipelines and system integrations at scale.
  • Strong written communication skills for documenting designs, decisions, and operational playbooks.
  • Open and transparent culture
  • Life insurance, long and short-term disability coverage
  • Paid maternity and paternity leave
  • Fertility Benefits
  • Generous vacation time, plus three 4-day summer holiday weekends
  • Excellent medical, dental, and vision benefits
  • 401k Plan with company matching
  • Bi-annual swag drops with cool Podium gear and apparel
  • A stellar HQ (Utah) gym with local professional coaches and classes offered
  • Onsite HQ (Utah) child care center, subsidized for employees
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