Zoom Communications, Inc. is seeking a skilled developer to enhance the social integration with Zoom Contact Center. The role involves implementing message protocol transformations for the Zoom Contact Center chat channel, developing video channel services, and creating real-time data and historical analytics reports to improve customer understanding of service levels, wait times, and call volumes. Additionally, the position includes developing a co-browse service for collaborative browsing, optimizing services for availability and performance, and handling customer tickets and troubleshooting.