About the position
The Restaurant Server serves food & beverage items in a timely, friendly and professional manner. This is performed at a table service restaurant and/or bar/lounge environment according to established standards and procedure. This position reports to the Restaurant Manager.
Responsibilities
- Ensure that all guests are served in a timely and professional manner
- Ensure tables are set, condiments are stocked and menus are clean and updated
- Stack and polish glassware and silver
- Use sales techniques to suggest additional items and enhance the guest experience
- Provide alcoholic beverage service to guests as well as non-alcoholic and hot beverages
- Operate POS system and handle cash/credit transactions
- Expedite food from kitchen to guest while maintaining cleanliness of serving equipment
- Maintain positive communication with service and kitchen staff; Make manager aware of guest’s comments and complaints
- Participate in daily cleaning operations for the restaurant, which can include checking bathrooms are clean, mopping, sweeping, vacuuming
- Other duties as assigned
Requirements
- High School diploma or GED preferred
- One year prior guest service experience is preferred
- TIPS Certification preferred
- Strong knowledge of food and beverage menus, including ingredients and preparation methods
- Proficient knowledge in computer programs such as Microsoft Office or POS systems preferred
- Excellent customer service skills with a friendly and professional demeanor
- Ability to take accurate orders and communicate them effectively to the kitchen
- Strong multitasking skills to handle multiple tables and guest requests efficiently
- Knowledge of proper food handling, sanitation, and safety regulations
- Ability to recommend menu items and upsell food and beverage options
- Proficiency in using point-of-sale (POS) systems for order entry and payment processing
- Strong communication and active listening skills for guest interactions
- Ability to work in a fast-paced environment while maintaining attention to detail
- Effective problem-solving skills to handle guest concerns and special requests
- Basic math skills for processing payments and handling gratuities accurately
- Physical stamina to stand, walk, and carry trays for extended periods
- Ability to work collaboratively as part of a team to ensure smooth service flow
- Flexibility to work varied shifts, including nights, weekends, and holidays
- Ability to communicate and follow oral or written directions in English
Benefits
- Health, Dental and Vision Insurance Programs
- Flexible Spending Account Programs
- Life Insurance Programs
- Paid Time Off Programs
- Paid Leave Programs
- 401(k) Savings Plan
- Employee Ski Pass and Dependent Ski Passes
- Other company perks
