Service Advisor

Shottenkirk Automotive - Canton, GA

Full-time - Entry Level

Canton, GA

1,001-5,000 employees

Motor Vehicle and Parts Dealers

About the position

The Service Advisor at Shottenkirk Automotive is responsible for greeting customers, assisting with inquiries, and effectively communicating vehicle repair needs to service technicians. This role emphasizes customer service, relationship building, and ensuring a positive service experience while providing updates on vehicle repair status.

Responsibilities

• Greet customers and assist them with any inquiries.
• Consult with customers on applicable service specials.
• Document services declined and ask for follow-up on future service considerations.
• Keep customers informed on completion times, service expenses, and possible changes.
• Remain involved with the delivery of the vehicle to the customer upon completion to assure all customer concerns are addressed.
• Provide concierge support for all owner inquiries, whether by phone or in person, to assure the customer has a positive service experience.
• Build strong relationships with the customers.
• Other duties as assigned.

Requirements

• Service Advisor experience required.
• Energetic, upbeat, engaging attitude.
• CDK experience is a plus.
• Must have a professional appearance and computer skills.
• Ability to multi-task in a fast-paced environment.
• Valid Driver's license and clean driving record.
• Strong written and oral communication skills.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Life insurance
• Opportunities for advancement
• Paid holidays
• Medical, Dental, and Vision Insurance
• Paid Training
• Long-term and short-term disability
• Company-paid life insurance for full-time employees
• Charity and Community Outreach Opportunities
• Skillset enhancement opportunities
• Employee Recognition Programs