Service Leader

$39,624 - $44,075/Yr

Chipotle - Hamburg, NY

Full-time - Entry Level

Hamburg, NY

Food Services and Drinking Places

About the position

The Service Leader at Chipotle is responsible for ensuring a positive customer experience by overseeing food quality, safety, and crew training. This role involves maintaining a clean and organized kitchen environment, managing crew schedules, and assisting with administrative tasks. The Service Leader plays a crucial role in upholding Chipotle's standards and values while fostering a supportive atmosphere for both customers and staff.

Responsibilities

• Making sure great tasting, high quality food is served
• Helping to resolve food quality issues
• Supporting food safety, including monitoring hand washing, glove changes, time and temperature on the line, and ensuring compliance with food safety policies
• Helping to resolve customer incidents and ensuring positive customer experiences
• Monitoring crew breaks, shift changes, and line schedules
• Developing and cross-training front of house Crew
• Assisting with Crew performance reviews
• Developing future Service Leaders
• Assisting with miscellaneous office administration duties such as banking and cash handling
• Ensuring office equipment remains in working order and ordering office supplies as necessary
• Ensuring the proper quantity of supplies are available as needed

Requirements

• Ability to understand and articulate Chipotle's Food With Integrity philosophy
• Knowledge and experience of cash handling policies and procedures
• Knowledge of Food Safety and health department matters
• Familiarity with office paperwork
• Ability to speak, write, read, and understand the primary language(s) of the work location
• High school diploma
• Restaurant experience

Benefits

• Tuition assistance (100% coverage for select degrees or up to $5,250/year)
• Free food
• Medical, dental, and vision insurance
• Digital Tips
• Paid time off
• Holiday closures
• Competitive compensation
• Opportunities for advancement (80% of managers started as Crew)