About the position
As a team member at Michaels, you will deliver friendly customer service, assist customers in shopping our store, and help them find what they’re looking for. You will ensure all customers receive a fast and friendly checkout experience. Your duties will include completing truck unloading and merchandise tasks throughout the store, maintaining store recovery standards to deliver our Brand Promises. You will also help customers shop, locate products, and provide them with solutions, while executing cash handling to standards. Engaging customers on the benefits of the Rewards program and Private Label Credit Cards, as well as completing enrollments, will be part of your responsibilities. Additionally, you will educate customers on the Voice of Customer (VOC) survey and assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). You will participate in truck unload, stocking, and planogram (POGs) processes, and be responsible for merchandise recovery and maintenance, ensuring a well-merchandised and in-stock store. You will perform Store In Stock Optimization (SISO) and AD set duties as assigned, support shrink and safety programs, and adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements. Interacting with others in an accepting and respectful manner is essential, as is promoting commitment to the organization’s vision and values. You will also be cross-trained in Custom Framing selling and production, and may be assigned other duties as needed.
Responsibilities
- Deliver friendly customer service and assist customers in shopping the store.
- Ensure a fast and friendly checkout experience.
- Complete truck unloading and merchandise duties throughout the store.
- Maintain store recovery standards to deliver Brand Promises.
- Help customers locate products and provide solutions.
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards.
- Educate customers on the Voice of Customer (VOC) survey.
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in truck unload, stocking, and planogram (POGs) processes.
- Complete merchandise recovery and maintenance.
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
- Support shrink and safety programs.
- Adhere to Standard Operating Procedures (SOPs) and Company programs.
- Interact with others in a respectful manner and promote the organization’s vision and values.
- Cross-trained in Custom Framing selling and production.
- Other duties as assigned.
Requirements
- Retail and/or customer service experience preferred.
- Ability to remain standing for long periods of time.
- Ability to move throughout the store.
- Regular bending, lifting, carrying, reaching, and stretching.
- Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.
Benefits
- Health insurance (medical, dental, and vision).
- Paid time off.
- Tuition assistance.
- Generous employee discounts.
