Shelter Specialist, Safety - Homeless Shelter

$43,680 - $43,680/Yr

Mercy House - Corona, CA

Full-time - Entry Level

Corona, CA

Administrative and Support Services

About the position

The Shelter Specialist, Safety at Mercy House is responsible for providing supportive services and logistical support to the Emergency Shelter Program. This role requires a flexible work schedule, including weekends, mornings, evenings, and holidays, to ensure a safe and client-focused environment for guests experiencing homelessness. The position emphasizes effective communication, personal integrity, and the ability to manage crisis situations while maintaining the dignity of individuals seeking assistance.

Responsibilities

• Provide supportive services and logistical support to the Emergency Shelter Program during designated shifts.
• Ensure a safe and client-focused environment for guests to quickly end their homelessness.
• Assist in the implementation of shelter activities to ensure quality, guest-focused, and trauma-informed delivery of services.
• Encourage and discuss progress toward housing with shelter guests.
• Assist with shelter setup and maintenance, including general cleanliness and safety of the facility.
• Receive and verify orders from vendors, completing tally sheets.
• Maintain a safe and functional shelter facility by providing traffic control and gate service.
• Perform basic searches of persons or their property as needed.
• Demonstrate responsibility during perimeter checks and firewatch duties.
• Provide client engagement support to drivers during shuttle service ride-alongs.
• Oversee administrative duties that support program services, including record keeping and reporting.

Requirements

• High level of patience, tolerance, and understanding for individuals with urgent multiple case management and health needs.
• Ability to perform crisis intervention as needed.
• Ability to complete job duties that are guest-focused, trauma-informed, and housing-focused.
• Ability to direct and professionally control crowds while preserving their right to personal dignity.
• Ability to work in sync with licensed 3rd-party security officer team.
• Must be able to lift up to 50 lbs.

Nice-to-haves

• Fluency in Spanish is a significant value.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Referral program
• Vision insurance