Shift Lead

Walgreens Boots Alliance - Cambridge, MA

Part-time - Entry Level

Cambridge, MA

Health and Personal Care Retailers

About the position

The Shift Lead at Walgreens is responsible for overseeing store operations in the absence of management, ensuring a smooth and efficient workflow. This role includes managing customer interactions, handling cash transactions, and maintaining store standards. The Shift Lead also plays a key role in training team members and ensuring compliance with company policies and local regulations.

Responsibilities

• Open and close the store in the absence of management, including cash handling and system start-ups.
• Engage with customers and resolve issues to ensure a positive experience.
• Assist with product returns, order voids, and customer refunds.
• Coach team members on customer service best practices and operational processes.
• Maintain accurate inventory counts and assist with pricing changes.
• Ensure compliance with state and local laws regarding regulated products.
• Assist with exterior and interior store maintenance and cleanliness.
• Serve as a liaison between management and team members, communicating tasks and reporting issues.
• Attend training sessions and maintain required certifications.

Requirements

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluency in reading, writing, and speaking English.

Nice-to-haves

• Knowledge of store inventory control.

Benefits

• Health insurance
• 401k
• Paid time off
• Employee discounts
• Flexible scheduling