Shift Supervisor Trainee

$33,280 - $54,080/Yr

CVS Health - Capitol Heights, MD

Full-time - Entry Level

Capitol Heights, MD

Health and Personal Care Retailers

About the position

The Shift Supervisor Trainee role at CVS Health is an entry-level position designed to prepare employees for higher-level supervisory roles such as Operations Supervisor or Shift Supervisor. This short-term role involves completing basic operations and management training while learning key aspects of the business, including customer service and CVS/pharmacy culture. Successful trainees may be promoted to supervisory positions, where they will support store management in driving performance and enhancing customer loyalty.

Responsibilities

• Work effectively with store management and store crews
• Supervise the store's crew by assigning, directing, and following up on all activities
• Communicate information effectively to and from store management and crews
• Assist customers with their questions, problems, and complaints
• Promote CVS customer service culture by greeting, offering help, and thanking customers
• Handle customer relations issues in accordance with company policy
• Maintain customer/patient confidentiality

Requirements

• Deductive reasoning ability
• Analytical skills
• Computer skills
• Advanced communication skills
• Ability to work a flexible schedule, including early morning, overnight, and weekend shifts

Nice-to-haves

• Experience in retail
• High School diploma or equivalent preferred but not required

Benefits

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Fully-paid term life insurance
• Short-term and long-term disability benefits
• Well-being programs
• Education assistance
• Free development courses
• CVS store discount
• Discount programs with participating partners
• Paid Time Off (PTO)
• Paid holidays