About the position
VP Supply Corp is one of the nation’s largest distributors of plumbing, HVAC, and electrical supplies. We have over 350 employees with 15 locations across Western New York and Pennsylvania. For over 50 years, we have proudly served residential customers as well as contractors and municipalities across a variety of industries. Our Showroom is seeking to hire a Showroom Supervisor with 3 years of relevant retail experience to join our Syracuse, NY branch. This role would oversee the design of the showroom, coach and mentor employees, and monitor inventory. As an expert in sales techniques, you will also be required to attract and secure business. To ensure success as a showroom supervisor, you should maintain current processes, have the initiative and foresight for process improvement, and liaise with our team of marketing specialists to ensure that our company is a preferred provider within the target audience.
Responsibilities
- Support and participate in the sales process and customer interaction inside and outside of the showroom
- Effectively collaborate across departments to ensure all internal and external customer needs are met
- Actively participate in seminars, professional organization meetings, trade shows, to keep abreast of new marketing concepts or other developments relevant to the function
- Perform trend research, determine market potential, identify consumer needs
- Determine and maintain the appropriate level of sales staff in order to service effectively the customer base
- Coordinate with the internal hiring team to hire, retain, and conduct performance evaluations for direct reports
- Monitor the performance of the sales staff on a daily basis
- Conduct weekly sales meeting with entire sales staff
- Oversee merchandising displays and ensure that company standards are met
- Provide sales and operations leadership to ensure sales growth targets and key operational metrics are met while maintaining compliance with company's core value and policies
- Provide support, coaching and direction to ensure comprehensive understanding of VP Supply Corp’s approach to sales, customer service, and showroom operational procedures
- Create and manage a proactive sales and business development approach to target and convert new prospective customers
- Demonstrate and ensure customer service excellence to maximize customer retention
- Utilize and analyze available sales and operations data to drive sales behaviors and priorities
- Work with the VP Supply Corp marketing team to identify and develop events in the local market
- Maintain sales floor and all other showroom areas, including stock room, in an organized manner to enhance safety and efficiency
- Coordinate with internal teams to drive successful showroom product resets, build outs, and installations
- Coordinate activities to facilitate shipping and receiving in accordance with established procedures
- Ensure showrooms are open and ready for business each day
- Routinely communicate store status including sales, returns, aging, personnel and request assistance as needed
Requirements
- Strong understanding of retail fundamentals (sales, inventory, merchandising)
- Excellent oral, written, and interpersonal communication abilities
- Progressive self-starter
- Ability to lead and motivate others
- Exceptional organizational and follow-up skills
- Ability to work independently as well as be an effective team player
- Keen eye for design and creativity
- Ability to prioritize and handle multiple tasks and changing priorities
- Strong analytical and decision-making skills
- Ability to enter data, navigate screens and retrieve data in point-of-sale system
- Strong operations skills in a customer-service environment
- Available to work a flexible schedule, including weekends
- Ability to use tools, climb ladders, and safely lift up to 30 lbs
- Must have reliable daily transportation to branch location
Nice-to-haves
- 3+ years retail or showroom management and sales experience, preferably in the lighting or building materials industries
