About the position
The Software Applications Operations Engineer will be responsible for investigating and resolving issues associated with all operational aspects of the Zelis payment processing systems and applications. The Software Applications Operations Engineer position will work 2 pm - 10 pm EST.
Responsibilities
- Performs daily administrative tasks such as working with daily check lists.
- Support all operational aspects of the Zelis payment system, inclusive of monitoring the system to ensure accurate file import and export.
- Maintain ticket queue, ensuring incoming requests and issues are addressed in a timely manner.
- Attend/Hold business discussions surrounding support of Zelis Payments systems.
- Identify/resolve issues related to malformed or misconfigured data.
- Partner with Support Engineers for creation of reports and files for disbursement to payers and providers.
- Participates in Maintenance/Release activities; develops maintenance windows, brings Applications up and down; performs release verification; maintains internal/external notifications throughout.
- Communicate with clients and channel partners for production resolution/ticket closure.
- Continually monitor and maintain security measures.
- Maintain awareness of and ensure adherence to Zelis standards regarding privacy.
- Builds strong, trusting team relationships within the Operations Department and across the organization, System Support, Development Support, DBA/SQL, Client Services and Quality Assurance to maintain client satisfaction.
- Work on complex assignments requiring judgment and initiative in order to resolve problems and making recommendations.
- Assist in reconfiguring Production processes when primary components fail.
- Assist with ensuring production documents are complete, current and stored appropriately.
- Assist in training other Operations Analysts regarding standard operating procedures, internal applications, and project knowledge.
Requirements
- 3+ years experience applications operational support OR 2+ years experience healthcare industry experience.
- Must work rotational on-call 1 time every 4 weeks.
- Must have an understanding of application code and SQL.
- Experience ensuring seamless system operations; inclusive of backend processing, payment routing, and processing and security measures.
- Ability to work shifts (includes nights, weekends, holidays) in a 24x7 environment as needed.
- Experience monitoring and troubleshooting payment/transaction-based application systems.
- Solid troubleshooting and investigative skills.
Nice-to-haves
- Healthcare Java, C#, or .Net knowledge/support.
- Applications implementation.
- Splunk.
- Jira.
- Ability to build basic SQL queries.
- Ability to create scripts in the shell of the operating system.
- Network operating center (NOC) experience helpful.
- Knowledge of Windows command line, batch scripting, and utilities.
- Knowledge of various transmission protocols including FTP and SFTP.
- Excellent oral and written communication skills.
- Must be flexible and able to multitask.
