Software Engineer (Austin)

About the position

Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is based at 1411 Brazos St, Austin. TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

Responsibilities

• Perform senior-level automated systems development work in support of Application Solutions software systems.
• Perform advanced automated systems development and design work using Appian.
• 24/7 technical support work activities include being available outside core business hours to troubleshoot, deploy, patch, assist with software version upgrades.
• Perform and oversee software development activities during all phases of the system development lifecycle (SDLC): design, code, test, implement, and maintain.
• Provide prompt and accurate feedback when issues arise.
• Document and track requests for support, solutions and share knowledge base.
• Prioritize and manage multiple support requests at one time and follow up to ensure systems are fully functional after troubleshooting.
• May serve as backup to the manager and other team members.
• Actively participates in maintaining and providing input to the departmental dashboard.
• Ensure compliance with all Federal, State, and agency laws, rules, policies, and procedures including IT Handbook and SOPs that govern TWC IT.
• Contribute to teamwork and communicate effectively.
• Promote an image of IT excellence.
• Perform other duties as assigned.

Requirements

• Bachelor's degree in computer science, Information Systems, or a related field.
• 6 years of full-time experience in software development, including a minimum of 5 years of hands-on experience designing, developing, and deploying complex Appian applications.
• Appian Certified Senior Developer.
• Strong understanding of Appian best practices, design patterns, and application lifecycle management.
• Proficiency in Appian components including Process Models, SAIL Forms, CDTs, Records, Reports, Interfaces, and Integrations (web services, databases).
• Experience with Appian RPA and/or AI features.
• Experience with CI/CD pipelines for Appian applications.
• Experience with RESTful API development and integration.
• Familiarity with testing frameworks and methodologies for Appian applications.
• Experience with application performance tuning and optimization in Appian.
• Experience with cloud-based platforms, such as AWS or Azure.
• Experience with database technologies such as MS SQL Server or MySQL.
• Experience with software development methodologies like Waterfall and Iterative.
• Proven experience leading technical teams, mentoring junior developers, and providing technical guidance in an Appian environment.
• Must show initiative and good judgment, ability to function well under pressure, and remain focused on the priorities with other demands.
• Ability to analyze problems, develop solutions, communicate clearly and effectively with technical colleagues and non-technical customers.
• Ability to provide strong technical expertise and share knowledge in a team environment.
• Detail-oriented skills and ability to solve complex to advanced computer programming problems.
• Experience in Java programming.
• Knowledge of TWC programs.

Benefits

• A Family Friendly Certified Workplace
• Competitive starting salary: $6,400 - $8,000/ month
• Defined Retirement Benefit Plan
• Optional 401(k) and 457 accounts
• Medical Insurance
• Paid time off, including time for vacation, sick and family care leave