About the position
We are looking for an experienced Developer Relations Engineer to join our team and support EOS Anti-Cheat (also known as 'Easy Anti-Cheat'). You will serve as a crucial technical liaison between our internal engineering teams and external partners, assisting them in integrating, debugging, and optimizing Anti-Cheat in their projects. Your role involves deep technical troubleshooting of issues, analyzing crash dumps, debugging low-level C/C++ code, and providing effective solutions and technical insights. You will help guide design decisions for Anti-Cheat, contributing to technical documentation and maintaining active communication internally and externally. The ideal candidate is proactive, detail-oriented, tactful, and empathetic, with strong problem-solving skills and the ability to communicate complex technical concepts clearly to stakeholders of varying expertise. You should be comfortable working independently and collaboratively, with excellent time management and multitasking capabilities.
Responsibilities
- Troubleshoot complex integration and operational issues involving Anti-Cheat, analyzing crash dumps, logs, and call stacks to identify root causes
- Collaborate directly with external game developers and internal teams to resolve technical issues promptly and effectively
- Debug and reproduce customer issues, clearly documenting and communicating findings internally and externally
- Represent Epic Games through asynchronous and live support, presence at trade shows such as UEFest, and customer visits
- Develop and maintain clear, comprehensive technical documentation, tutorials, and guides to support partner integration
- Advocate for partners' successful integration and continued use of Anti-Cheat and related Epic technologies, and influence product improvements through customer insights
- Research and identify opportunities to enhance Anti-Cheat technologies and developer experience
Requirements
- Highly proficient in C and C++, particularly low-level or kernel-level debugging and development
- Strong ability to analyze crash dumps and debug complex, obfuscated code at the assembly level
- Familiarity with cross-platform development (Windows, Linux, macOS), understanding differences and limitations across these platforms
- Exceptional problem-solving abilities, proactively tackling issues independently
- Excellent verbal and written communication skills to effectively collaborate with internal teams and external partners
- Ability to manage multiple tasks simultaneously, work well under pressure, and prioritize to meet SLA targets
- Prior experience with SDK/API integration and understanding of software engineering principles, including legacy support
- Understanding of online multiplayer video game architectures and associated security concerns
Benefits
- 100% of the premiums for both you and your dependents for Medical, Dental, and Vision
- Long Term Disability and Life Insurance
- 401k with competitive match
- Robust mental well-being program through Modern Health, providing free therapy and coaching for employees & dependents
- Company-wide paid breaks and events throughout the year
- Unlimited PTO and sick time
- Paid sabbatical after 7 years of employment