About the position
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. The U.S. Consumer Services and Enterprise Digital & Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments. American Express is looking for an experienced Engineer to join our team. You will be part of the fast-paced, entrepreneurial Enterprise Customer Intelligence Engineering focused on delivering the next generation global Personalization capabilities (Prospect & Customer) using innovative Machine Learning Models, Big Data technologies, APIs in hybrid cloud platform set up. This team is responsible for Global Customer Personalization products which including API development, batch components and other technology solutions using technologies such as Java, Python, Spring Core, Spring Boot, TestNG, Cucumber & Javascript. This young team has delivered industry leading products with many firsts in the organization. Today we support 21+ channels (including Web, Mobile, Voice, Email), daily volume of ~11MM transactions a day and support content across Card, Servicing, Merchant & Member Ship Reward offers and are expanding rapidly with a focus on building a Global Customer Personalization Product with a focus on driving omni-channel experience for our Card members by delivering world-class innovative.
Responsibilities
- Responsible for contacting clients with overdue accounts to secure the settlement of the account.
- Owns the development and testing aspect of the software development for assigned applications.
- Functions as a member of an agile team and helps drive consistent development and test practices with respect to tools, common components, and documentation.
- Primary focus (80%+) is spent writing code, unit testing, test automation, quality assurance & doing automation testing in ongoing sprints.
- Review requirements specification for development, defects, performance, reliability, scalability and set up and maintain the environment.
- Responsible for performing code reviews, quality checks, implementing automated testing to gain efficiencies.
- Implementing proof of concepts and new technologies to progress the efficiencies of the technical landscape.
- Develops deep understanding of tie-ins with other systems and platforms within the supported domains.
- Performs ongoing refactoring of code, quality assurance and testing, applying best methodologies and processes.
- Sees opportunities to adopt innovative technologies & ideas in development / test area.
- Provides continuous support for ongoing application availability.
- Collaborate/influence within and across teams to create successes with an innovative attitude to challenge the status quo.
Requirements
- A Bachelor s or higher degree (or its equivalent) in computer science, Computer engineering, Electronics Engineering or a directly related field.
- 4+ years of experience in software development and quality assurance.
- Prior experience in Personalization domain will be a big plus.
- Expertise in programming knowledge in Java - Solid understanding of data structures and common algorithms.
- Good knowledge REST API development will be a plus.
- Looks proactively beyond the obvious for continuous improvement opportunities.
- Willingness to learn new technologies and exploit them to their optimal potential.
- Proven ability to apply theoretical and practical knowledge to achieve stated goals of the job duties.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
