Software Systems Engineer

Data Direct Networks-posted 3 days ago

$95,000 - $140,000/Yr

Full-time • Mid Level

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This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing. DDN's A3I solutions are transforming the landscape of AI infrastructure. DDN is the global leader in AI and multi-cloud data management at scale. Our cutting-edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence. Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management.

Provide expert-level technical support to DDN Storage customers, troubleshooting and resolving complex issues related to our storage systems, software, and networking components.
Serve as a primary escalation point for high-severity support cases, working closely with customers and internal teams to drive rapid issue resolution and minimize impact to customer operations.
Collaborate with cross-functional teams, including engineering, product management, and professional services, to develop and implement solutions that address customer needs and improve overall system performance and reliability.
Develop and maintain deep technical expertise in DDN Storage's product portfolio, staying up to date with the latest features, enhancements, and best practices, and sharing this knowledge with customers and colleagues.
Contribute to the development and refinement of support processes, knowledge base articles, and technical documentation, ensuring that our support offerings are efficient, effective, and aligned with customer needs.
Proactively engage with customers to understand their unique requirements and challenges and provide guidance and best practices to help them optimize the value of their DDN Storage investments.
Participate in customer-facing meetings, such as project kickoffs, technical reviews, and escalation calls, to provide expert-level support and ensure customer success.
Monitor and analyze support metrics and trends, identifying opportunities for process improvements and contributing to the continuous enhancement of our support offerings.

Two to five years of experience in software or systems engineering roles, with a proven track record of success in storage, high-performance computing, or enterprise IT industry.
Deep technical expertise in storage systems, file systems, and data management technologies, with hands-on experience troubleshooting and optimizing complex storage environments.
Strong problem-solving and analytical skills, with the ability to quickly diagnose and resolve technical issues in high-pressure situations.
Excellent communication and interpersonal skills, with the ability to effectively communicate complex technical concepts to both technical and non-technical audiences.
Customer-centric mindset, with a deep commitment to ensuring customer success and satisfaction.
Experience working with enterprise-class storage systems, such as SAN, NAS, and object storage, and familiarity with storage protocols like FC, iSCSI, NFS, and SMB.
Knowledge of scripting and automation tools, such as Python, Bash, and PowerShell, and experience using these tools to automate support processes and troubleshoot issues.
Bachelor’s degree in Computer Science or Engineering, Information Technology or a related field, or equivalent.

Competitive salary range of $95,000 - $140,000
Opportunity to work in a dynamic and driven team environment
Flat organizational structure that encourages hands-on involvement and direct contributions

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